Customer Solutions Associate

3-1-1 Customer Solutions Associate

Under general supervision, the 3-1-1 Customer Solutions Associate provides front-line customer service to citizens, contractors, and internal City departments. This position serves as the primary point of contact at the customer service window and through inbound phone calls and delivers courteous, accurate, and efficient assistance while creating service requests, processing utility transactions, and routing inquiries to the appropriate departments. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

The minimum starting base pay is $22.22 - $27.44

• Competitive Benefits
• Eligible experience, education, and expertise may provide a greater starting base pay within the full pay range.

Essential Duties & Responsibilities

Minimum / Preferred Qualifications, Experience, and / or Certifications Required

Graduation from an accredited high school or equivalent, plus one (1) year of experience in customer service or a related field. Preferred Qualification : Bilingual preferred but not required.

Knowledge, Skills and Abilities

Employment with the City of Kyle is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications. Selected candidates for positions will be subject to a background investigation and to pre-employment drug screen, depending on the position, may require a physical assessment upon a conditional job offer.

100% Employer-Paid Premiums Coverage for employee-only plans includes : Medical, Dental, Vision, Short-Term Disability (STD), Long-Term Disability (LTD), Basic Life Insurance (equal to 3x annual salary, up to $300,000).

Additional Benefits :