Job Description
Job Description
Job Summary
The Trainer II is responsible for coordinating and implementing training and education to meet the ongoing and future needs of Oakland Community Health Network (OCHN) individuals served, general community, OCHN staff, and its provider network. Identifies and formulates training program objectives that align with OCHN’s principals’ practices and strategic plan. Serves as a subject matter expert and / or collaborates with other subject matter experts to develop training curricula and determine the most effective delivery methods. Ensures training meets the standards and competencies set forth by local, state, and federal regulations, and evidence-based curricula. Coordinates and leads trainings programs; mentors' other trainers, students, contract trainers, etc. as the lead trainer.
Essential Functions
Under direction :
- Deliver trainings independently and / or with a co-trainer.
- Support the Training Team, as well as OCHN in general.
- Support online, virtual, and in-person trainings.
- Perform administrative duties such as scheduling, managing calendar and emails, answering phones, etc.
- Creates and leads training programs to address gaps in network.
- Prepares and creates learning materials.
- Conduct surveys and evaluations to gauge the effectiveness of training.
- Research new training and learning methods.
- Attend education conferences and meetings to continue education and professional development as needed.
- Serve as training subject matter expert on a variety of crisis specific behavioral health topics.
- Review and maintain CEU applications and records. While ensuring that OCHN is in compliance with being an Approved Continuing Education provider for the Michigan Social Work Continuing Education Collaborative. In addition to verifying that training content is applicable / qualifies for Continuing Education Units.
- Develop specific training upon request or as needed to inform various groups including persons served, all employees in the OCHN delivery system, parents, guardians, etc.
- Reviewing and revising training materials as needed, including manuals, videos, or other visual aids.
- Conducting process and outcome evaluations of training programs.
- Additional duties assigned.
Job Requirements and Qualifications
Education :
Master’s Degree with a concentration in Social Work, Human Service Development, Health Education, or a closely related field. Clinical Certification in Training Curriculums as SafeTALK, ASIST, Person Centered Planning and LOCUS. [NK5]Training Requirements (licenses, programs, or certificates) :
BLSRecipient Right’sLimited or full clinical licensure required.WELLECompletion of agency-specific onboarding and crisis intervention trainingOngoing professional development in trauma-informed care and recovery coachingExperience Requirements :
Have had at least three (3) years of work experience public speaking, trainer or similar position, health educator, or have at least 3 years of experience with the public mental health system.Experience developing and providing training in the behavioral health field.Preferred Experience :
Detailed knowledge of the public mental health system and how services are received in the community mental health sector of that system.Knowledge of the Michigan Mental Health code, Administrative Rules, public mental health policies and procedures.Knowledge and experience of Microsoft Office, Microsoft 365, Adobe Acrobat.Knowledge of processes and mechanisms for conducting research using multiple forms of electronic media.Job Specific Competencies / Skills :
Must obtain certification as a Recipients Rights instructor. Taking, passing, and maintaining Basic Skills I Rights certification through MDHHS Office of Recipients Rights is required.Excellent oral and written communication skills.Effective interpersonal skills.Demonstrate ability to work effectively in a team environment.Must be able to interface professionally with individuals served, coworkers, , contracted / sub-contracted employees, and the public.Must be able to work with multiple timelines to achieve statutory compliance.Must possess excellent report writing skills and have experience with computer operations.Public Speaking – can project voice and engage the audience.Basic understanding of the behavioral health / mental health system and the individuals receiving services.Manages time allotted for training.Answers questions from the audience, effectively.Monitors the Chat and posts additional information in the chat during virtual training.Strong organizational skills.Effective oral and written communication along with Effective personal and professional engagement skills.Follows through on email requests or assigned tasks.Proficient in Microsoft Office 365 Suite including PowerPoint, Microsoft Office, Outlook and Teams.Comfortable talking in front of a group as well as one-on-one with individuals.Able to give and receive feedback effectivelyIs competent with adult learning methodologies and engages the audience in understanding materials (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention).Promotes positive outcomes with training. Assists training participants in achieving success in their learning.Demonstrates a positive “can do” demeanor and has fun and gains energy from working with othersEngages in active listening .Serve as community resource person.Demonstrates understanding, sensitivity, and empathy towards others’ experiences, particularly those from marginalized or underrepresented groups (IDEA).Knowledge Requirements :
HIPPAMicrosoft 365Recipient Right’sMental Health CodeMedicaid ManualRegulatory complianceOakland Community Health Network’s Core Competencies :
Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity / Building Trust)Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)Additional Information
(Travel required, physical requirements, on-call schedules, etc.) :
Must be available for meetings and events which may occur outside of standard office hours.
Work performed primarily in a crisis center environment.The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees’ differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.
