ER Secretary

Site : Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

24 hour position - 3PM-11 : 30PM; every other weekend and holiday rotation.

Job Summary

Summary

Under the supervision of the Nursing Director and as a member of the Unit Based Patient Care Team, the unit secretary performs a wide range of secretarial duties and coordinates unit / floor procedure to ensure professional and efficient operation of the department in providing quality patient care. Performs the following duties to support unit operations and coordination of resources including but not limited to, answering unit phones, collaborating with health care team members and other departments, scheduling patient tests and appointments, maintaining all medical records, initiating and tracking unit requests, coordinating discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit. Greets patients arriving at the Emergency Department and may assist with sign in. Enters patient information into EPIC ASAP module. Provides directions and assistance to patients and visitors. Assures the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice. Performs other duties assigned as needed. Demonstrate the knowledge and skills necessary to provide indirect patient family centered care appropriate to the age of the patients served on assigned unit. Responsible for receiving visitors and responding to needs of patients and family members.

Does this position require Patient Care? No

Essential Functions

• Provision of a Safe Environment
• Assists in maintaining a safe environment and intervenes appropriately.
• Identifies and / or initiates appropriate follow up for any safety issue.
• Service
• Ensures patient and family members needs and expectations are met in a timely and caring manner.
• Maintains the I.C.A. R. E. standards with focus on communication, appearance and respect.
• Works collaboratively as a member of the Patient Care Team and takes a proactive role in ensuring the smooth and efficient operation of the unit.
• Organizational Ethics
• Maintains and promotes the mission and values of the organization.
• Maintains confidentiality of all patient information
• Respects and supports a culturally diverse staff and patient population.
• Utilizes the proper procedures address patient or familys concerns by notifying the Nursing Director / supervisor or clinical leader.
• Management of Resources / supplies and unit based needs
• Monitors and distributes unit and clerical supplies as directed by the Nursing Director to assure par levels required of efficient operations.
• Maintains work area and off ice equipment in neat and functioning order.
• Initiates and tracks appropriate Facilities, Bio Med, Housekeeping, and IT related problems / replacements / requests or work orders.
• Notifies Biomed department of malfunctioning equipment and arranges repair requests and for the equipment to be returned to the department.
• Assists Nursing Director to manage and facilitate unit projects.
• Acts as a liaison and assists in problem solving with ancillary services and all other departments which provide services or have an effect on unit activities.
• Management of Information
• Answers, coordinates and manages all phone calls to the unit in consultation with the charge nurse. Takes accurate messages and ensures their delivery to the

appropriate staff in a timely and professional manner. Places pages and phone calls upon request of clinical staff.

Qualifications

Education

High School Diploma or Equivalent required and Associate's Degree preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Experience

2+ years of experience in medical, customer service setting preferred

Knowledge, Skills and Abilities

Additional Job Details (if applicable)

Physical Requirements

Remote Type

Onsite

Work Location

1133 Centre Street

Scheduled Weekly Hours

24

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$18.44 - $27.39 / Hourly

Grade

SF1125 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement :

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.