IT Desktop Specialist

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.?

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary :

Provide local client IT support when tier-1 support cannot fill a request or resolve an issue remotely. Install hardware, perform hardware refreshes, and manage break-fix of hardware. Perform system administration at the site level as needed.

Receives detailed instructions on new tasks and / or projects, little to no guidance on routine, varied situations that are normally encountered. Contributions generally require high attention to detail and may have minor impact on the organization.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Respond to, evaluate, and prioritize all tickets assigned to the site's deskside support group and resolve issues efficiently and effectively.

Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved

Record and track interactions with end-users and related activities in the service desk tool

Create Knowledge Base articles as repetitive issues arise

Provide site IT support encompassing :

PC configuration and troubleshooting - OS, hardware, and software;

PC maintenance / preventative maintenance;

Printer installation, networking, configuration and troubleshooting;

New user setup on Active Directory network;

Support for client applications;

Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support

Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.

Maintain department loaner equipment and administer checkout process

Review and record daily event logs

Call software and hardware vendors to request service regarding defective products

Support equipment used in conference rooms and auditorium

Perform occasional system administration at assigned site(s) :

Server administration and troubleshooting; monitor and back-up or directly administrate selected servers or other network infrastructure as required

VMWare administration and troubleshooting

NetApp administration and troubleshooting

Upgrade and update PC and Server software packages

Install hardware and perform hardware refreshes for all sites being supported

Review and record daily backup logs

Maintain organization of the server room

Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking - wiring, backup

Network cabling activities, where applicable

Manage permissions groups, OUs, and group policies in Active Directory

Support compliance initiatives and audits

Phone and voicemail system maintenance

Provide IT support for all local systems / applications

Perform project work as directed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

High School diploma or equivalent required and 5 - 10 years of experience in an Information Technology service & support role; or equivalent combination of education and experience. Associate's degree (A.S.) from two-year college or technical school in a related field or Information Technology certifications preferred.

Computer Skills

Detailed knowledge and intermediate understanding of the following technologies :

Windows 11

Active Directory

Microsoft Office 2024, 365 (including Outlook, Teams, etc.)

Virtualization tools such as VMWare

Current hardware

Ability to learn and adapt to new technologies

Salary Range :

$77,000.00-$102,600.000

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education / training, work experience, key skills, and type of position.

Teledyne conducts background checks on qualified applicants who receive a conditional offer of employment in accordance with applicable laws, regulations and ordinances. Background checks may include, but are not limited to, education verification, employment history and verification, criminal convictions, Motor Vehicle Report (MVR & driving history), reference check, credit checks / credit history and drug testing. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ?

You may not realize it, but Teledyne enables many of the products and services you use every day .

Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.