Network Operations Center (NOC) Analyst

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Join to apply for the Network Operations Center (NOC) Analyst role at Criterion Systems

At Criterion Systems, we developed a different kind of businessa company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development to accomplish our goals. In addition to our great culture, we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. To find out more about how Criterion can help you take your career to the next level please visit our website . Criterion Systems is a Military / Veteran Friendly Company therefore we encourage Veterans to apply.

Our staff provides cybersecurity support to the Department of Energy National Nuclear Security Administration.

We are seeking a Network Operations Center (NOC) Analyst to support a government customer on-site in Las Vegas, Nevada.

The candidate will be part of a Service Desk / Network Operations team working in a 24x7x365 environment. The position requires interaction with cybersecurity personnel at customer sites, various levels of management, and outside agencies. Position can include up to 10% travel, local and nationwide. Applicant must be a positive, flexible, self-starter requiring minimal supervision, and able to excel in a fast-paced environment. Communication skills are critical with the ability to verbalize and provide documentation to both technical and non-technical audiences. Applicants must be detail-oriented and have the ability to multi-task effectively.

Duties, Tasks & Responsibilities

• This position requires shift work (Day, Swing, or Graveyard) based on 24x7x365 operations.
• This position requires work on a classified network and must therefore be in the office for a minimum of four days per week.
• Support the current reporting of weekly and monthly enterprise metrics.
• Follow up on technical issues with Operations engineering team and all stakeholders in resolution process.
• Support accurate updates of service tickets and tracking problems to resolution.
• Maintain enterprise customer point of contact information.
• Provide initial remote troubleshooting, analysis, and triage of reported events.
• Act as both an external and internal facing point of contact to facilitate handling of problem reports and escalate technical issues and communicate network status.
• Support software and hardware issues and ensure stable system performance.
• Observe industry best practices, standards, and procedures.
• Support maintenance and monitoring of the system / server infrastructure to include patching, system upgrade, backup, and configuration.
• Tracking and documenting daily work tasks and issues and communicating them with the rest of the team.
• Receive and document subscriber site security incident reports, and communicate to appropriate parties.
• Assist in account management for internal users and external subscriber organizations.
• Perform certification and professional development training to remain current on technologies and to improve skill sets and efficiency.
• Update management on operational and staffing issues.
• This position may require shift work.
• Develop and maintain work-flows and standard operating procedures for the Service Desk / Network Operations Center.

Required Experience, Education, Skills & Technologies

Clearance

Work Schedule

Pay Rate

Benefits Offered

Criterion Systems, LLC and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization. We believe in treating all applicants and employees fairly and make employment decisions without regard to any individuals protected status race, ethnicity, color, national origin, ancestry, religion, creed, sex / gender, gender identity / gender expression, sexual orientation, physical and mental disability, marital / parental status, pregnancy (including childbirth, lactation, and related medical conditions), age, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by law. For our complete EEO / AA and Pay Transparency statement, please visit https / / .

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

IT Services and IT Consulting

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