Mobile Dispatcher

Mobile Dispatcher

The Mobile Dispatcher works in a Control Center environment, responding to a variety of customer inquiries and technician requests typically through phone interactions. The Mobile Dispatcher assesses and schedules technician's workload for natural gas and electric service work. The Mobile Dispatcher also monitors and answers radio traffic in order to dispatch service personnel.

NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,600 amazing people and serve over 800,000 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including :

• 401K with company match up to 4% and non-elective contribution up to 7%
• Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
• Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial health)
• Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
• Tuition reimbursement
• Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)
• Paid company endorsed volunteer opportunities
• Paid parental leave
• Paid bereavement leave
• Paid training opportunities
• Paid time off starting on your first day, plus 11 paid holidays

Benefits may vary by position or as negotiated as part of a collective bargaining agreement.

Assure cost effective use of resources by communicating / coordinating with Distribution Operations Controllers and area Supervisors

Manage and modify gas and electric service orders

Demonstrate proficiency with the computer software and web applications necessary to conduct daily workflow dispatching processes

Perform required shift work to include days, weekends, nights, holidays and call outs

Rotating 12 hour shifts that start at 6 : 00AM and 6 : 00 PM

Work Schedule Posted 6 months in advance

Work overtime including evenings and weekends in response to acute service needs

Assure positive working relationships with technicians, Controllers, and field crews / management

Complete required trainings and monthly meetings

Dispatcher calls will be subject to call monitoring with a priority goal of achieving customer satisfaction

Work effectively within a team environment and other work groups to accomplish organizational goals

Demonstrate strong adherence to accuracy, safe work practices / processes, customer service, and attendance

Job time is spent in an office environment mostly sitting or standing, using a computer terminal and phones with limited required walking

All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics

Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives

Demonstrate and maintain a good safety record

Must possess strong interpersonal communication skills

High school diploma or equivalent, advanced education is preferred

Ability to perform basic math functions

Proficient with computers, web applications, and related equipment

Excellent communication skills are required

Good organizational and technical skills are necessary

Ability to plan and prioritize dispatching responsibilities

High volume dispatching and customer service experience preferred