Talent.com
Utility Billing Clerk
Utility Billing ClerkCity of Hurst • Hurst, TX, United States
No longer accepting applications
Utility Billing Clerk

Utility Billing Clerk

City of Hurst • Hurst, TX, United States
6 days ago
Job type
  • Full-time
Job description
Current Title UTILITY BILLING CLERK

Department Fiscal Services

Division Utility Billing

Immediate Supervisor Utility Billing Manager

Salary DOQ

Job Summary

Provide prompt and accurate service and information to customers regarding billing, collections, requests for credits, requests for new service, disconnects and transfers of service. This position receipts utility account payments and monies collected by other City departments. The Utility Billing Representative provides customers with the highest quality customer service possible in routine account matters and problem resolution in a friendly, efficient and professional manner.

Attendance is an essential function of this position. The City reserves the right to require an employee in this position to work overtime.

Requirements

The duties described below are indicative of what a Utility Billing Clerk may be asked to perform; other duties may be assigned:

Customer Service/Clerical
  • Responds to customer inquiries on a daily basis covering all aspects of utility accounts by telephone, in person, by mail and e-mail.
  • Processes applications for new service, schedules disconnect and service transfers, requests for re-reads, etc., and resolves billing issues.
  • Obtains and provides accurate information to customers regarding service requests.
  • Establishes and maintains superior customer relationships.
  • Negotiates payment arrangements with delinquent customers.
  • Analyzes customer accounts, checking for accuracy in services charged and billing calculation.
  • Calculates billing adjustments when appropriate, i.e. misreads, leaks, etc.
  • Prepares work orders as requested by customers and/or office personnel.
  • Responds to customer requests for information about the City and its services.
  • Receives utility bill payments from customers in the form of cash, check/money order, credit card, and ACH.
  • Receipts monies collected by other departments.
  • Balances cash drawer daily to detail report, and prepares daily bank deposit.
  • Runs routine reports from utility billing software system.
  • Processes payments received in the mail and night deposit.
  • Processes return checks/drafts by contacting customers regarding collection of the returned item, entering the charge back to the utility account, and receiving the payment for the item.
  • Arrives to work on time and works assigned schedule.
  • Provide the necessary support in the event of staff absences or vacancies to ensure continuity of office and service functions. This includes cross training on all office functions.
  • Perform other related duties and special projects as assigned by the Utility Billing Manager or Director.
QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required at the time of hire or for the continuation of employment. A background and credit check will be performed prior to any offer of employment.

EDUCATION AND/OR EXPERIENCE
  • High school diploma or equivalent
  • Minimum of 1 year of money handling experience.
  • Minimum of 1 year "front-line" customer service, dealing directly with the public.
SKILLS AND ABILITIES
  • Exhibits desirable and appropriate behavior including integrity, ability to get along with others, "team player", industriousness, intelligence, sense of urgency and independent judgment to provide for a cohesive, productive unit in accordance with the city's Code of Ideals.
  • Basic working knowledge of office equipment, computers, computer software (i.e. Microsoft Word, Excel, Access, Outlook, etc.) and Internet search tools.
  • Ability to perform data entry and inquiry functions at an acceptable level of accuracy and speed.
  • Ability to perform multiple tasks simultaneously, accurately and efficiently.
  • Ability to maintain a professional and polished manner and a pleasant tone of voice when dealing with the public.
LANGUAGE SKILLS
  • Ability to communicate effectively with elected officials, staff, and the public.
  • Ability to communicate effectively in both written and verbal form.
  • Ability to understand and speak Spanish is desirable.
MATHEMATICAL SKILLS
  • Ability to calculate basic mathematical calculations without aid of a calculator.
REASONING ABILITY
  • Ability to define problems and deal with a variety of situations.
  • Ability to think quickly, maintains self-control, and adapts to stressful situations.
  • Ability to use good judgment and effectively solve problems.
  • Ability to plan work and establish priorities.
PHYSICAL ENVIRONMENT
  • The duties of this job include physical activities such as sitting, stooping, kneeling, standing, walking, lifting, reaching, fine dexterity skills, grasping, handling, talking, hearing/listening, seeing/observing, and repetitive motions.
  • Specific vision abilities required by this job include close, distance, and peripheral vision; depth perception, and the ability to adjust focus.
  • This job is performed in an office environment.
WORK ENVIRONMENT

The work environment may include some or all of the following:
  • Repetitive activities.
  • High volume work days (first of the month, due dates, disconnect dates, etc.)
  • Noise distractions (telephone calls, equipment, conversations with customers, etc.).
  • Unpleasant social situations (dealing with upset or irate individuals).
Create a job alert for this search

Utility Billing Clerk • Hurst, TX, United States

Similar jobs

RTV Clerk

Costco Wholesale CorporationFort Worth, TX, United States
Full-time

California applicants: Please click here to review the Costco Applicant Privacy Notice.The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist.Th...Show more

 • Promoted

Deliver with Uber Eats

Uber eatsAlvarado, TX, US
Full-time +1

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...Show more

 • Promoted

Billing Supervisor

TradeJobsWorkForce76244 Fort Worth, TX, US
Full-time

Billing Supervisor Job Duties: Accomplishes billing human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicati...Show more

 • Promoted

Part Time Data Entry Clerk - Remote

ApexFocusGroupCleburne, Texas, US
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Data Entry experience not required.Remote ...Show more

 • Promoted

Fidelitys Licensing Accelerator Program (SIE) - Westlake, TX

FidelityRoanoke, TX, United States
Full-time

Are you considering a career where you can help clients with their finances and plan for their future but not sure where to start?.Whether you are finishing your schooling or thinking about changin...Show more

 • Promoted

Claim Auditor I-Health Plan

Cook Children'sFort Worth, TX, United States
Full-time

The Claim Auditor I is responsible for auditing behavioral and medical claims and ensuring quality metrics are met by conducting post claims reviews on posted claims for Texas Medicaid and CHIP pro...Show more

 • Promoted

Medical Coder

CornerStone StaffingFort Worth, Texas, US
Permanent +1

CornerStone Staffing is partnering with a respected healthcare organization to hire a Medical Billing & Coding Specialist.This is an excellent opportunity to join a mission-driven team supporting p...Show more

 • Promoted

Store Clerk - Keller

QuikTripKeller, TX, United States
Part-time

At QuikTrip, Part-Time Clerks provide quality customer service, complete assigned store tasks and meet operating standards by complying with and supporting QT Policies & Procedures, QT Purpose and ...Show more

 • Promoted

Supervisor of Outbound Ops (Night Shift)

Cardinal HealthRoanoke, TX, United States
Full-time

Shift: Sunday- Thursday 6:00pm- 4:30am or until finish, Rotating Fridays 3:00pm- 10:30pm or until finish What Warehouse Operations contributes to Cardinal Health Operations is responsible for mater...Show more

 • Promoted

County Meter Reader

Meter ReaderCleburne, TX
Full-time

Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used, cleaning of meter boxes, and removal of vegetation impeding access to meters...Show more

 • Promoted

Healthcare Programs Offered - Entry Level Training Programs

DreamboundCleburne, Texas, United States
Full-time

Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Are you pas...Show more

 • Promoted

Utility

Covia Holdings LLCCleburne, TX, United States
Full-time

Covia responsibly provides minerals solutions for a better tomorrow.As a leading provider of diversified minerals, our products support a variety of industrial markets, including glass, ceramics, c...Show more

 • Promoted

Remote CERIS-Certified Medical Coder II

CorVel CorporationFort Worth, Texas, United States
Remote
Full-time

A healthcare claims management company is hiring a CERIS Certified Coder to reverse code medical bills and ensure coding accuracy.This remote role includes processing claims per state regulations, ...Show more

 • Promoted

Fidelitys Licensing Accelerator Program (SIE) - Westlake, TX

Fidelity InvestmentsRoanoke, TX, United States
Full-time

Fidelity Licensing Accelerator Program.Are you considering a career where you can help clients with their finances and plan for their future but not sure where to start?.Whether you are finishing y...Show more

 • Promoted

Entry-Level Medical Billing & Coding Assistant

Revel StaffingFort Worth, Texas, United States
Full-time

Entry-Level Medical Billing & Coding Assistant Dallas, United States | Posted on 04/14/2026 A confidential healthcare organization is seeking an Entry-Level Medical Billing & Coding Assistant to su...Show more

 • Promoted

Medical Billing Clerk

TradeJobsWorkforce76127 Fort Worth, TX, US
Full-time

REQUIRED SKILLS* Type minimum of 50 words per minute * * Excellent letter writing skills* Proficiency in MS Excel * Detail-oriented, good follow-through* Proficiency in MS Word * Windows environmen...Show more

 • Promoted

ER Tech II - North Richland Hills FSED - Days/Mids

Methodist Health SystemNorth Richland Hills, TX, United States
Full-time

Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Sunday-Saturday Work Shift :.X3 Mid/Evening (United States of America) Job...Show more

 • Promoted

Courtesy Clerk

Brookshire Grocery CompanyAlvarado, TX, United States
Full-time

At Brookshire Grocery Company (BGC), we're not just about business-we're about building a community where you can thrive.Based in Tyler, Texas, BGC is home to five unique banners-Brookshire's Groce...Show more