Medical Assistant
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Performs routine clinical and administrative duties in support of assigned area or office.
Responsibilities include :
- Reviews and documents Social Determinants.
- Provides education and resources as needed.
- Monitors and communicates changes in patient condition.
- Documents patient care provided.
- Provides discharge instructions and follows-up with patient as needed.
- Recognizes and seeks help in emergent situations.
- Reviews patient charts to ensure imaging is available and all pertinent information is obtained to maximize appointment.
- Follows-up on reported issues and assists with service recovery.
- Maintains equipment and medical supplies, including reordering, stocking, cleaning / disinfection per protocol, and troubleshooting.
- Maintains examination areas.
- Manages and facilitates all in-basket messages and patient phone calls.
- Rounds with patients in practice to ensure Excellent Patient Experience is met.
- Under the supervision of physician, physician assistant, nurse practitioner or nurse, assists with performing patient assessments and treatments.
- Obtains and accurately documents patient vital signs, height and weight, takes brief history on current illness or injury, current medications, allergies, required screenings, and other pertinent information as appropriate.
- Performs basic diagnostic procedures and specimen collection, including phlebotomy, splint application, and procedural tray / room set-up.
- Activates My Chart Accounts. Ensures Telehealth connectivity for scheduled appointments and troubleshoots as needed.
- Performs administrative or clerical duties as assigned, including scanning, reception, scheduling, data entry, and patient registration.
Competencies include :
ACCOUNTABILITYASSESSMENT-PATIENTSCUSTOMER SERVICEDEVELOPS RELATIONSHIPSKNOWLEDGE OF DISEASE PROCESSMEDICATION ADMINISTRATIONPATIENT AND FAMILY CENTERED CAREPATIENT SAFETY - NURSINGPROBLEM SOLVINGRESPONDING TO CHANGESTANDARDS OF BEHAVIOREducation and Certification Requirements include :
Accredited Program (Required)BLS American Heart E-Card (BLS AHA ECARD) - American Heart AssociationBLS American Heart RQI E-Card (BLS AHA-RQI ECARD) - American Heart AssociationBLS Cert American Heart_non ecard (BLS AHA) - American Heart AssociationBLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential CredentialBLS Cert Red Cross (BLS RC) - Red CrossAdditional Job Information includes :
Complexity of Work : Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.Required Work Experience : No prior work experience required.Other Information : Can be graduate of an accredited EMT (Emergency Medical Technician) or MA (Medical Assistant) Diploma program, possess Medical Assistant Registration or Medical Assistant Certification; or have six (6) months of patient care experience.Additional Education Info : Six (6) months of patient care experience in lieu of graduate of an accredited Medical Assistant or EMT program.Working Conditions and Physical Requirements include :
Bending and Stooping = 60%Climbing = 0%Keyboard Entry = 60%Kneeling = 40%Lifting / Carrying Patients 35 Pounds or Greater = 20%Lifting or Carrying 0 - 25 lbs Non-Patient = 40%Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%Lifting or Carrying >75 lbs Non-Patient = 0%
Pushing or Pulling 0 - 25 lbs Non-Patient = 40%Pushing or Pulling 26 - 75 lbs Non-Patient = 0%Pushing or Pulling >75 lbs Non-Patient = 0%
Reaching = 40%Repetitive Movement Foot / Leg = 0%Repetitive Movement Hand / Arm = 40%Running = 0%Sitting = 40%Squatting = 0%Standing = 60%Walking = 60%Audible Speech = 40%Hearing Acuity = 40%Smelling Acuity = 0%Taste Discrimination = 0%Depth Perception = 40%Distinguish Color = 40%Seeing - Far = 0%Seeing - Near = 0%Bio hazardous Waste = 60%Biological Hazards - Respiratory = 60%Biological Hazards - Skin or Ingestion = 60%Blood and / or Bodily Fluids = 60%Communicable Diseases and / or Pathogens = 60%Asbestos = 0%Cytotoxic Chemicals = 0%Dust = 0%Gas / Vapors / Fumes = 0%Hazardous Chemicals = 0%Hazardous Medication = 0%Latex = 0%Computer Monitor = 60%Domestic Animals = 0%Extreme Heat / Cold = 0%Fire Risk = 0%Hazardous Noise = 0%Heating Devices = 0%Hypoxia = 0%Laser / High Intensity Lights = 0%Magnetic Fields = 0%Moving Mechanical Parts = 0%Needles / Sharp Objects = 0%Potential Electric Shock = 0%Potential for Physical Assault = 0%Radiation = 0%Sudden Decompression During Flights = 0%Unprotected Heights = 0%Wet or Slippery Surfaces = 0%