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NYC DOHMH Technical Writer & Process Improvement Analyst

NYC DOHMH Technical Writer & Process Improvement Analyst

VoyatekNew York, NY, US
4 days ago
Job type
  • Full-time
Job description

NYC DOHMH Technical Writer & Process Improvement Analyst

Voyatek delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide. For example, our technology :

  • Facilitates access to nutritious food for children of mothers participating in the WIC program
  • Supports first responders in reducing opioid overdoses within their communities
  • Empowers colleges and universities to identify and thwart financial aid fraud
  • Equips teachers with valuable insights to identify students requiring additional support
  • Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

We're more than a technology company we're an outcomes company. We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.

Key Responsibilities :

  • Collaborate with IT teams to gather information on existing policies, processes, and systems.
  • Develop clear, concise, and comprehensive documentation of IT processes and policies.
  • Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement.
  • Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans.
  • Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders.
  • Design or update process diagrams using Visio or similar tools.
  • Maintain documentation repositories in SharePoint and ensure version control.
  • Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials.
  • Support change management initiatives by developing training materials or communication plans.
  • Qualifications :

  • 3+ years of technical writing experience, preferably within IT or technical environments.
  • Strong understanding of process improvement methodologies.
  • Proficiency in Microsoft Office Suite : Word, Excel, PowerPoint, Visio.
  • Comfort working with data - ability to interpret, analyze, and visualize data to support decision-making.
  • Strong visual communication skills for creating infographics, flowcharts, or process visuals.
  • Excellent critical thinking, problem-solving, and analytical skills.
  • Strong organizational and planning capabilities with attention to detail.
  • Ability to think creatively and bring innovative ideas to problem-solving.
  • Tech-savvy with a demonstrated ability to learn new systems and tools quickly.
  • Outstanding communication skills and a customer-focused mindset.
  • Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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    Technical Writer • New York, NY, US

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