Program Manager III

A skilled Service Readiness Program Manager is needed to join the Service Planning & Strategy team. Reporting to Post Sales Operations, you will ensure organizational readiness and support the launch of cutting-edge products. The ideal candidate excels in managing end-to-end projects, fostering cross-functional collaboration, and driving operational excellence in customer support. Your ability to navigate complex initiatives and implement continuous improvements will be crucial to success. This role offers the chance to directly impact customer experience and organizational growth.

Responsibilities :

• Manage End-to-end Programs : Lead end-to-end customer support program management activities for new product introductions, ensuring readiness of support operations before product launch.
• Drive Project Execution : Develop and maintain comprehensive project plans, timelines, risk management strategies, and Key Process Indicators (KPIs) to drive successful execution against goals.
• Drive Cross-functional Collaboration : Partner cross-functionally with customer support, engineering, product management, sales, and other teams to align objectives, maintain launch schedules, and ensure timely delivery of milestones.
• Use Data to Define Solutions : Advocate for customer-centric solutions by defining customer support requirements and leveraging data-driven customer and industry insights
• Resolve Risks : Identify risks and roadblocks to product launch, lead resolution efforts, and facilitate team collaboration to execute on action items efficiently.
• Support Operational Processes : Support operational improvements and efficiencies across product support planning, design processes, and overall support capabilities.
• Evaluate Program and Operational Performance : Establish metrics to evaluate program and operational performance, regularly communicate progress, and identify opportunities for enhancement and optimization.
• Maintain Post-Launch Performance : Track product performance post-launch, implement lessons learned, and drive continuous process improvements for future product introductions.

Minimum Qualifications :

Bachelor's degree in Business Administration, Engineering, or related field.

More than 5 years of experience in program management, preferably in the technology or consumer electronics sectors.

Proven track record in leading cross-functional teams and managing complex projects from concept to completion.

Strong understanding of post-sales operations and new product introduction processes.

Excellent communication, organizational, and problem-solving skills.

Ability to influence senior stakeholders and lead strategic initiatives.

Preferred Qualifications :

Minimum 5 years of experience in a program management role, with a demonstrated history of success in both new product introduction and after-market operations.

Experience in technology environments.

Certified Project Management Professional (PMP) or equivalent certification.

Experience with data analysis tools and methodologies to drive informed decision-making.

Benefits :

401(k).

Dental Insurance.

Health insurance.

Vision insurance.

We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.

The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

Additional Responsibilities :

Participate in OP monthly team meetings and participate in team-building efforts.

Contribute to OP technical discussions, peer reviews, etc.

Contribute content and collaborate via the OP-Wiki / Knowledge Base.

Provide status reports to OP Account Management as requested.

About us :

OP is a technology consulting and solutions company, offering advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields - including AI, cybersecurity, enterprise architecture, and beyond. Our most valuable asset is our people : dynamic, creative thinkers who are passionate about doing quality work. As a member of the OP team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & education. An ideal OP team member is a technology leader with a proven track record of technical excellence and a strong focus on process and methodology.