Senior Technical Product Operations Manager

Senior Product Operations Manager

Remote or Hybrid : This role is categorized as remote or hybrid. This means the successful candidate, if within 50 mile radius of GM location (Mountain View, Sunnyvale, Warren, Milford), is expected to report to the office three times per week, at minimum.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

The Technical Product Operations team applies human intelligence to some of the toughest problems facing AV development at General Motors (GM). We work closely with cross-functional teams across Engineering, Product Management, and Business to create and iterate on products that move our business forward. We are integral to the development of GM's ADAS technology. Our products include annotated dataset for machine learning and pareto development, strategic test creation and management, and structured reviews of critical events & simulations to understand the performance of the vehicle onroad and in simulation.

The Role

We are looking for a Senior Product Operations Manager who can oversee multiple data products that directly impact the rapid, efficient, and safe operations of autonomy in GM's vehicles.

In this role, you will drive clarity on product requirements, optimize operational processes, and support development of the team's strategic roadmap to create products and services that enable high quality, high coverage data that feeds directly into AV development.

What You'll Be Doing (Responsibilities)

Lead the strategic execution of new cross-functional initiatives

Identify and prioritize technical and operational initiatives that drive impact and / or efficiency; generate cross-functional agreement on implementing top ideas

Be the voice of ProdOps to Product & Eng - clarify and prioritize product gaps; drive process improvements & best practices

Build operational capabilities specifically around human-in-the-loop systems that significantly increase our rate of feedback and iteration on new features, processes, and products

Scope and implement analyses, experiments, and pilots that inform product direction and answer strategic, cross-cutting questions

Understand technical details and critical datasets; work with stakeholders to design and implement improvements / solutions

Define metrics to track the health of the business and drive alignment among cross-functional stakeholders

Oversee day to day operations of large distributed workforce, partnering with relevant teams to ensure results are completed on time, cost-effectively and with objectives achieved

Track, measure, and communicate progress to leadership and stakeholders that showcases the impact of our work

Your Skills & Abilities (Required Qualifications)

4+ years of work experience, including in consulting, finance, or business operations, or tech startups

Bachelors Degree in related field or relevant experience

Experience developing sophisticated, innovative strategies for navigating a complex and nascent industry

Proficiency in crafting and presenting executive-level communications on high-impact, contentious decisions

Track-record of using analytical thinking to pose data-driven questions, provide insightful analysis, and define and improving KPIs for continuous program improvement

Proficiency in influencing without authority and building consensus across diverse stakeholders for new ideas

Experience in vendor management and stakeholder management and communication with external partners

Ability to adjust between tactile and strategic, leveraging experience and emotional intelligence to quickly adjust as needed

What Will Give You A Competitive Edge (Preferred Qualifications)

8+ years of work experience, including in consulting, finance, or business operations, or tech startups

Experience and / or passion for self-driving technology and its transformative potential

SQL, Jira, Looker Studio proficiency

Understanding of machine learning data operations and quality control processes

Comfort in asking hard questions

The salary range for this role is $140k to $180k. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

An incentive pay program offers payouts based on company performance, job level, and individual performance.

GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.