Patient Access Specialist 1
Enterprise Mangement Solutions IncBaltimore, MD, US- Full-time
Job Description
Job Description
Salary : PHP 283.63 per hour
ABOUT FREEDOM HEALTH SYSTEMS, INC. :
Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practicesempowering them to deliver high-quality, person-centered care to their communities.
While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting.
At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care.
DISCLOSURES :
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities / tasks may be modified and / or expanded over time. Company will inform the personnel member when changes in the respective job description are made.
COMPANY WEBSITE : https : / / freedomhs.org
COMPANY PHONE NUMBER : 667-239-9572
HUMAN RESOURCES DEPARTMENT PHONE NUMBER : 667-239-9572 EXT 10
HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS : info@freedomhs.org
POSITION TITLE :
Patient Access Specialist
ALTERNATE TITLE(S) :
Admissions Coordinator, Intake Specialist, Access Services Associate
COMPANY : Freedom Health Systems, Inc. (in support of all customer companies under contract)
DIVISION : Operations
DEPARTMENT : Patient Access
UNIT : n / a
BENEFITS PACKAGE : Ineligible
WORK SCHEDULE : Monday Friday, 8 : 00 AM 5 : 00 PM
ACCOUNTABLE TO :
Patient Access Department Manager (Chief Operations Officer, in absence of Patient Access Department Manager)
ACCOUNTABLE FOR : Managing the intake, enrollment, and service coordination process for clients entering behavioral health and care management programs; ensuring accurate data collection, regulatory compliance, and efficient communication with internal teams and external referral sources
CLASSIFICATION : W8BEN; hourly contractual
COMPENSATION RANGE : PHP283.63 per hour
ANTICIPATED TRAVEL : none
SUMMARY OF POSITION RESPONSIBILITIES :
The Patient Access Specialist serves as the first point of contact for prospective clients entering any of Freedom Health Systems programs. This role is critical to ensuring timely, compassionate, and efficient intake services for outpatient behavioral health, psychiatric rehabilitation (PRP), substance use treatment, health home, and entitlements case management services.
This role involves receiving referrals, conducting intake screenings, verifying insurance or funding eligibility, coordinating appointments for initial assessments, and supporting internal transfers or discharges across contracted service lines. The Patient Access Specialist supports access to care while ensuring compliance with COMAR, HIPAA, and payer guidelines.
Referral & Intake Processing
- Receive and log incoming referrals from internal and external sources (e.g., providers, MCOs, hospitals, DSS, families)
- Conduct initial outreach to referred individuals or guardians to complete intake screening
- Collect required demographic, insurance, and consent forms prior to service start
- Ensure intake assessments are scheduled with the appropriate clinician or provider
- Track and follow up on pending or incomplete intake files and documentation
Eligibility & Enrollment
Inter-Program Transfers & Discharges
Documentation & Compliance
UNSCHEDULED DUTIES AND RESPONSIBILITIES :
PHYSICAL DEMANDS :
WORKING CONDITIONS :
REQUIRED QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
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