Shearwater Systems LLC Senior Supervisor Job Description
Company Overview : Shearwater Systems LLC, a subsidiary of Three Saints Bay, LLC, and a leader in the Federal Government Contractor industry, is seeking a Senior Supervisor to join our team in Harrisonburg, VA
Position Responsibilities :
- The Senior Supervisor(s) / Manager(s) will work onsite at the USCIS National Records Center (NRC) or USCIS File Storage Facility, as appropriate, and will be responsible for specific task areas.
- Capable of fulfilling the role of Operations / Site / Production Manager in their absence.
- This position requires experience in operational concerns, monitoring customer satisfaction, developing operational procedures, and analyzing training needs. The Operations / Site / Production Manager shall :
- Develop complex statistical analyses, cost estimates, and analytical reports.
- Coordinate project activities with contractor and Government representatives using excellent interpersonal and organizational skills.
- Conduct fact-finding for special projects and respond to Government inquiries promptly.
- Present oral briefings to USCIS management officials.
- Prepare and revise Standard Operating Procedures (SOPs).
- Proactively inform the Government of significant issues and respond with corrective actions.
- Identify and recommend improvements to quality, cost, and processes.
- Respond to NRC meeting requests within a 2-hour window.
Position Requirements :
Minimum Experience : At least 2 years of supervising or leading personnel on a similar size, scope, and complexity program, including a large Service Contract Act (SCA) pool.Minimum Education : Bachelor's Degree in program management, business / public administration, production / operations / quality management, technical management, information systems, engineering, or finance / accounting. Substitution of 3 years of relevant management experience is allowed.Must possess a Six Sigma Yellow Belt certification from the American Society for Quality (ASQ).Valid state driver's license and ability to pass a background check and drug test are required.We are an Equal Opportunity Employer and VEVRAA Federal Contractor. We offer a team-oriented environment, comprehensive benefits, and exciting projects with government and commercial clients.
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