Senior Supervisor (4926)

Shearwater Systems LLC Senior Supervisor Job Description

Company Overview : Shearwater Systems LLC, a subsidiary of Three Saints Bay, LLC, and a leader in the Federal Government Contractor industry, is seeking a Senior Supervisor to join our team in Harrisonburg, VA

Position Responsibilities :

• The Senior Supervisor(s) / Manager(s) will work onsite at the USCIS National Records Center (NRC) or USCIS File Storage Facility, as appropriate, and will be responsible for specific task areas.
• Capable of fulfilling the role of Operations / Site / Production Manager in their absence.
• This position requires experience in operational concerns, monitoring customer satisfaction, developing operational procedures, and analyzing training needs. The Operations / Site / Production Manager shall :
• Develop complex statistical analyses, cost estimates, and analytical reports.
• Coordinate project activities with contractor and Government representatives using excellent interpersonal and organizational skills.
• Conduct fact-finding for special projects and respond to Government inquiries promptly.
• Present oral briefings to USCIS management officials.
• Prepare and revise Standard Operating Procedures (SOPs).
• Proactively inform the Government of significant issues and respond with corrective actions.
• Identify and recommend improvements to quality, cost, and processes.
• Respond to NRC meeting requests within a 2-hour window.

Position Requirements :

We are an Equal Opportunity Employer and VEVRAA Federal Contractor. We offer a team-oriented environment, comprehensive benefits, and exciting projects with government and commercial clients.

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