Technical Consultant

A company is looking for an Implementation Specialist / Technical Consultant.

Key Responsibilities

Conduct workshops to gather customer requirements and document technical specifications

Configure the platform according to customer needs, including messaging channels and integrations

Provide strategic guidance and training to optimize platform use and enhance customer experience

Required Qualifications

5+ years of experience in a Technical Consultant or similar role within a SaaS environment

Proven experience implementing and configuring customer service platforms

Strong understanding of contact center operations and customer service best practices

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience

Technical aptitude with a curiosity for learning new technologies