VP of Consumer Lending (Hybrid)

Description

• Grows of the consumer loan portfolio and ancillary product sales, continuously seeking innovative solutions to effectively serve more members. Streamlines processes to enhance ease of doing business, leveraging data-driven decision-making to achieve and exceed organizational OKRs.
• Drives innovation and enhancements to Consumer Lending processes to make it easier for members and team members to do business with us.
• Leads large scale initiatives and implementations across the organization while working cross departmentally and maintaining strong relationships.
• Coaches and develops leaders and team members within lending; builds and maintains strong relationships with branch leadership and both internal and external lending partners.
• Develops and implements strategies to align consumer lending objectives with the organization's overall strategic plan; leads execution of business plans; manages third-party vendor relationships, including oversight of ancillary product sales and market penetration efforts.
• Demonstrates proactive leadership, innovative thinking, and effective management of organizational change, while maintaining prudent risk management practices.
• Promotes member loyalty by driving initiatives that reflect the organization's purpose and values.
• Ensures that operational excellence and continuous improvement are key focuses and are supported throughout the consumer lending network; works to improve the member experience by utilizing qualitative and quantitative data, design thinking, and journey mapping.
• Collaborates with all key stakeholders in the execution of strategic, transactional, and operational activities; drives strategic planning and budgeting processes for consumer lending, loan servicing and loss prevention.
• Collaborates with the SVP of Lending, COO, executive leadership team, direct and indirect reports, peers, and cross-functional partners to develop and implement comprehensive sales and service strategies. Ensures alignment across departments and maintains consistency in execution, fostering a unified approach that advances organizational objectives while supporting innovation, growth, and a culture of continuous improvement.
• Maintains effective communication and high-performing, cross-functional partnerships with senior-level executives, business lines, and internal members through positive influence.
• Analyzes performance metrics as well as market competition and provide strategic direction to the consumer lending network and GUCU leadership in accomplishing defined objectives.
• Supports and drives change and sales initiatives that encourage the implementation and acceptance of product or service improvements within the lending network.
• Improves service delivery expectations; monitors results, member, and team member feedback to attain objectives for service, profitable growth, efficiency and enhanced member and internal experiences.
• Adheres to all applicable Federal and State laws and regulations governing the Credit Union.
• Promotes and establishes strong, positive, and productive working relationships within the organization through communication and commitment to the company's vision statement, core values, and business principles.
• Performs other job-related duties as assigned.

Qualifications

Behaviors

Team Player - Works well as a member of a group

Dedicated - Devoted to a task or purpose with loyalty or integrity

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Education

Masters of Finance (preferred)

Bachelors of Finance (required)

Experience

10 years :

Skills

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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