Dispatcher

Job Title: Dispatcher

Location: Indianapolis, IN 46239

Duration: 244 days

Shift Timings: Mon- Fri 0600- 1430

Note: OT required: Yes. Interview required: Yes.

Summary of Job:

Dispatcher coordinates daily transportation and delivery operations by scheduling routes, assigning drivers, and monitoring shipments to ensure on-time, compliant service. This role serves as the primary point of contact for drivers and internal/customer teams, resolves issues in real time (delays, exceptions, equipment needs), maintains accurate documentation in dispatch systems, and supports safe, efficient workflow across the operation. Work together with Drivers and Management to create the most effective delivery routes and delivery schedules to maximize driver efficiency. Manage busy inbound and outbound phone volumes with drivers, customer service and other World Courier offices.

Must-have/Required skills:

• A general educational knowledge normally acquired through a high school diploma or GED
• Normally requires two (2) to three (3) years' experience in related field
• Proficient computer skills
• Excellent written and verbal communication skills
• Work well in a team environment
• Good organizational skills and attention to detail
• Sense of urgency
• Ability to safely lift packages to 75 lbs.
• Professional demeanor
• Ability to work flexible a schedule including afternoon/evening/ weekends
• Ability to work occasional overtime as needed
• Ability to multi task

Key Responsibilities and Duties:

• Coordinate the recovery and tender of freight at local airports
• Breakdown freight when it returns to office
• Monitor drivers to ensure customer pickup and delivery expectations are met
• Assist in the preparation of packaging materials and cold chain supplies when required by clients for pick up
• Monitor and maintain cold chain for all shipments arriving at the airports and freight held at office awaiting instructions/clearance for delivery
• Monitor clearance status and enter updated notes for Customer Service and origin offices
• Ensure that freight is recovered in a timely manner and all special delivery instructions and pickup instructions are communicated to our drivers and followed
• Ensure that all Company and Regulatory policies and Standard Operational Procedures are followed
• Monitor, respond to and action personal and group email accounts in a timely manner
• Monitor all "On-Hold" shipments for export and/or delivery approval
• Monitor and update the Outbound Flight Monitor
• Proficiency in Cold Chain Management which will include but not limited to:
  • Gel Pack/Packaging preparation
  • Gel Pack/Packaging refurbishment
  • Gel Pack/Packaging configuration
• Assist all Leadership Team Members in all daily functions and/or activities needed
• Maintain all individual Training Records, Certificates and Qualifications and complete tests by due date
• Ensure proper storage of shipments at airlines and office
• Report all complaints, concerns and issues to management immediately
• Must be able to work overtime as necessary
• Perform related/ other duties as assigned

Work Environment:

• Working in an office and warehouse setting depending on the work requirement for that day
• Required to temporarily enter walk in refrigeration and freezer units if necessary. Thermal apparel provided
• Working inside a truck temporarily when loading and offloading freight