Technical Service Manager

Overview

Technical Service Manager

Location : Funland - Fredericksburg, VA

Position Type : Full Time

Company Overview

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a portfolio of award-winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack's, Fun Land, Celebration Station, Craig's Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all to play, connect, and create unforgettable memories. We are rooted in a company-wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart. Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.

Job Summary

The Technical Service Manager is responsible for the operation and maintenance of the arcade games functionality. The Technical Service Manager will be professionally responsible for keeping the arcades running as smoothly and efficiently as possible.

Accountabilities

• Perform diversified duties and repairs to maintain the functionality of the arcade games.
• Must oversee and schedule game technicians in the arcade department.
• Place orders for parts from different game manufacturers.
• Place orders for Redemption store prizes.
• Ensure that the Arcade / Claw games are stocked.
• Oversees the maintenance of the Laser Tag arena and XD Dark Ride Theater.
• Knowledge of EMBED card readers.
• Provide unscheduled repairs in the arcade as needed when they experience issues.
• All work performed on arcade games must adhere to procedures and guideline set forth by manufacturer.
• Ensure that maintenance schedules set forth by the manufacturers are adhered to and not deviated from.
• Perform mechanic skills including, but not limited to, mechanical and electrical troubleshooting and repair to the arcade games.
• Diagnose problems, replace or repair parts, test and make adjustments.
• Use a variety of hand and power tools including torque wrench and rattle can paint gun.
• Comply with OSHA safety regulations
• Maintain clean and orderly work areas.
• Review processes and procedures regularly to look for ways to improve and be more efficient.

Principle Duties and Responsibilities

Education, Qualifications and Experience

Five Star Park & Attractions is an equal opportunity employer. We celebrate and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of , , , (including and ), , political affiliation, , marital status, , genetic information, , membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote and within our workplace and encourage candidates of all backgrounds to apply.

Notice of E-Verify participation : Five Star Parks & Attractions participates in E-Verify

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