System Support Specialist

1 day ago Be among the first 25 applicants

Overview

This contract position, based in client's Hillsboro, Oregon facility, provides the opportunity to have a key role in a highly automated pharmaceutical drug substance facility. The site employs highly integrated computer control systems to manage plant operations and manufacturing data. The candidate will report to the local IT OT organization, which is transforming toward digitalization to meet future needs, such as standardizing and leveraging new technologies. The IT OT Team in Hillsboro supports Hillsboro Technical Operations (HTO) and Hillsboro Individualized and Cell Therapies (HIT), including Make Assess and Release (MAR) and development for a multi-product facility for development, clinical and commercial supply capabilities for individualized and cell therapies. This role is in Hillsboro, OR.

The posted pay range is provided by Consultant Specialists, Inc. (CSI). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50.00 / hr - $60.00 / hr

Direct message the job poster from Consultant Specialists, Inc. (CSI)

What you'll be working on

Providing technical support for client staff in the GxP and Non-GxP Laboratory Instruments and related peripherals. Skilled at providing end user support in a complex, 24x7 environment. Must be able to communicate effectively with technical and non-technical customers. Contributes to producing end user documentation and training materials. Broad familiarity with information technology, both hardware and software. May assist in designing information technology processes, procedures and systems in alignment with client's business needs.

• Provide Lab Systems Support for Hillsboro Technical Operations (HTO) and Hillsboro Individualized & Cell Therapies (HIT)
• Troubleshoot multiple computer platforms : Windows, Macintosh, Linux and Mobility devices
• Support multiple enterprise and department applications including : e-mail
• Support computers within the GMP areas, including shop floor and labs
• Provide support for basic network configurations : LAN, WAN, wireless, VPN
• Install and upgrade software and operating systems
• Troubleshoot networked and local printers. Identify and resolve hardware and software application conflicts
• Perform upgrades to hardware and arrange for hardware repairs when necessary
• Open and close service requests, and manage the assignment, tracking, and completion of requests
• Coordinate with other sites and corporate IT staff in the resolution of issues. Ensure that resolutions are consistent with standards and do not introduce additional conflicts
• Document resolutions, workarounds, and frequently asked questions for problems and service requests
• Execute the delivery of services per Service Level Agreements to customers in support of a 24x7 mission critical environment
• Manage user accounts, access rights, devices and print queues. Provide security management / administration
• Keep current documentation on systems, such as hardware and software manuals, system site guides, change control, license agreements, and service contracts
• Create and maintain detailed documentation records including ticket notes, GMP Installation protocol executions, convenience records, etc.
• Maintain ALCOA+ records of actions performed relative to GMP Systems
• Perform data backups, apply GPOs
• Implement systems and software in a way that balances security and functionality
• Familiar with system security administration processes and controls

Education and qualifications

Seniority level

Employment type

Job function

Industries

Referrals increase your chances of interviewing at Consultant Specialists, Inc. (CSI) by 2x

Get notified about new System Support Specialist jobs in Hillsboro, OR.

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr