Corporate Help Desk Technician (Jacksonville)

Description

Location : Jacksonville, FL

Security Clearance Requirement : N / A

Telework Eligible? No - 100% On-Site

As the Corporate Help Desk Technician, you will deliver hands-on user support and ensure reliable IT operations for our Jacksonville, FL corporate office.

• Providing comprehensive technical support for end-user hardware and software, covering deployment, troubleshooting, and optimization of operating systems, email clients, productivity suites, and printing services.
• Executing in-depth diagnosis through effective user engagement and dialogue, implementing structured incident control protocols to ensure timely and effective resolution.
• Serving as the central point of contact and accountability for customer service issues, ensuring the efficient and effective operation of the help desk support team.
• Maintaining detailed documentation for all technical incidents while simultaneously tracking progress, and ensuring resolutions adhere to established service level agreements (SLAs).
• Managing and responding to technical support requests received through various channels, including telephone, email, and in-person contact.

The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Requirements

Education and Experience :

Equally Important :

ASEC is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.

Who We Are :

ASEC offers meaningful work and a culture that supports your professional and personal growth. We are a 100% employee-owned business focused on providing value and innovation in the areas of engineering, information technology, training, and logistics. We believe in doing what is right for the Warfighter, plain and simple. We encourage you to explore what makes us different, visit our website now!

Why work at ASEC?

We recruit, employ, train, compensate, and promote the most qualified persons for employment without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, genetic information, pregnancy or related condition (including breastfeeding), or any other status protected by law. ASEC will not discharge or in any other manner discriminate against employees or applicants because they choose to inquire about, discuss, or disclose their own compensation or the compensation of another employee or applicant.