Guest Service Ambassador

Job Description

Job Description

COMPANY OVERVIEW

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service : Every Guest, Every day.”

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

JOB SUMMARY

The Guest Service Ambassador (GSA) is responsible for welcoming guests and providing comprehensive and professional guidance on all spa services, treatments, packages, and retail products to create a seamless luxury spa experience. The GSA is responsible for scheduling and booking of appointments by phone and in person, as well as retail sales, payment processing and checking in and checking out of all guests in a professional manner. Also exceeds expectations by assisting guests throughout their spa visit and maintaining a clean facility environment, including the spa, locker rooms, and reception area. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards.

ESSENTIAL FUNCTIONS

• Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.
• Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria.
• Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
• Greet guests warmly, providing tours of the facility and informing guests of available amenities, using professional verbiage and etiquette.
• Responsible for booking and confirming all spa and salon appointments accurately and professionally, based on guest preferences.
• Provide guests with thorough descriptions and guidance on all spa services, treatments and retail products and spa amenities.
• Manage guest check-in and check-out processes, ensuring accuracy and guest confidentiality.
• Promote, sell, and up-sell spa services, packages, and retail products to guests.
• Responsible for all aspects of cleaning the spa facility, lounges, and retail area throughout the day, including, but not limited to :

Thoroughly clean sinks, toilets, urinals, mirrors, glass, countertops, walls, vents, windowsills, equipment and floors throughout the spa / fitness center.

REQUIRED EDUCATION AND PREFERRED EXPERIENCE

BENEFITS / PERKS

COMPENSATION : $14.00 per hour + Gratuity Pool + Retail Commission