Customer Care Representative East Peoria- Part Time

Job Description

Job Description

Consociate Health, a leading Third-Party Administrator, offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, and creates continuous learning and embraces the ideas and diversity of others.

As part of our Mission to make Healthcare more accessible and affordable for our clients through innovation solutions and expert consultation, we value the inherent qualities that are foremost in our Mission, Vision, Values- Compassion, Humility and Impact, which allow us all to create authentic relationships with our team and our clients.

Position Summary :

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding to customer inquiries in a professional and friendly manner. This position will work 24 hours a week.

Principal Duties and Responsibilities :

• Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits.
• Assist walk-in customers with plan / claim questions.
• Answer email inquiries from members, employers, and providers.
• Maintain knowledge of all Summary Plan Benefit manual of plans administered by Consociate.
• Perform other duties as assigned.

General Expectations :

Knowledge, Skills, and Ability Requirements :

Working Conditions :