Residence Inn Mount Laurel - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Residence Inn Mt. Laurel at Bishop's Gate is one of the premier extended stay hotels in Mount Laurel and near Marlton, NJ. Located only nine miles from downtown Philadelphia and within walking distance to many corporate offices, including Comcast, NFL Films and OkiData. Local NJ and PA attractions are just a short ride away, including Six Flags Great Adventure, New Jersey State Aquarium, Garden State Discovery Museum, Philadelphia Convention Center, and Lincoln Financial Field. We're just minutes from Philadelphia's Liberty Bell and Independence Hall. Our 144 Mt. Laurel hotel suites accommodate business and leisure travelers visiting the New Jersey or Pennsylvania and are equipped with separate areas for sleeping, working, eating, and relaxing.

Application deadline for Colorado positions :

PId30f39554d94-30511-38842018