Social Services Aid I

Job Description

Job Description

Overall Objective of the Job

An employee in this class assists program staff in providing services to clients including children, youth, and families. Work involves assisting clients / families with activities of daily living, advising of available resources, assisting in obtaining services from within the agency and other agencies, and providing transportation. Work may involve accompanying casework staff on visits to homes or institutions, assisting with the completion of forms and assisting with clerical duties. Work is performed under the close supervision of a caseworker / supervisor and is reviewed through observation and results attained.

Essential Functions of the Job

• Provides basic information, referral, and emergency services; provides basic supportive counseling to public regarding community resources, policy, and procedures.
• Provides transportation for clients to medical, dental, and other needed services, including the transport to foster homes or other facilities.
• Supervises the attendance and monitors the behavior of children during appointments and visits.
• Provides information to clients on the availability of resources and services and assists with the preparation of forms.
• May provide testimony in court as required under the close supervision of a caseworker or supervisor.
• Keeps caseworker and supervisor informed of progress made toward the client and family in meeting established goals and objectives and / or notifies of possible need for change or additional services.
• Performs general housekeeping activities within such areas as a home, visiting rooms or others.
• Receives telephone inquiries and calls concerning emergency situations, provides active listening to clients in crisis until calls can be referred to a caseworker or supervisor.
• Periodically participates in conferences with agency staff, families, and others to provide information for their use in the development of treatment plans, goals and objectives.
• Participates in training programs designed to develop program knowledges and skills.

Other Duties of the Job

Supervision exercised

None

Supervision Received

Receives regular instructions and supervision by Caseworker Supervisor regarding daily work duties and responsibilities.

Working Conditions

PHYSICAL AND MENTAL CONDITIONS

Qualifications

Graduation from high school, or its equivalency.

Necessary Special Requirement : Must possess a valid PA driver’s license.

Clearances :

Knowledge, Skills, and Abilities Required