Client Implementaion Support Engineer

Client Implementaion Support Engineer
Department: Client Services
Leader: Manager, Implementations
Work Location: Lakeland, FL

Summary
The Implementation Consultant will be responsible to shape the design of a given institution’s software installation through collaborative conversation with both the client and internal teams to ensure a successful client experience throughout the project. This person is responsible for the creation and delivery of a Transitions Project Plan that provides accurate direction for all parties involved in the implementation.

Essential Duties and Responsibilities:
Actively lead the planning process, project stages and customer engagement throughout the implementation.
Drive collaboration between internal functional teams and client to achieve milestones and deliverables.
Conduct analysis of provided client content and establish/document a Transitions Project Plan.
Advise client on options, risks, costs and benefits, impact on other institutional processes and priorities regarding structure and processes employed using all software.
Pro-actively manage any changes in project scope, identify potential issues and devise, with leadership, contingency plans.
Provide status reports on project progress to client and company leadership teams on a regular basis.
Responsible for driving targeted milestones and achieving the agreed upon implementation schedule.
Provide guidance to address critical and/or outstanding issues impacting the successful implementation.
Provide client support through activation and assist with client research and case study preparation.
May require client on-site engagements, travel to Sales conventions, participation in Sales demonstrations as a product expert, and presentations and participation in annual company user conference.

Education and Experience:
Bachelor’s degree in Business or related discipline highly desired.
Strong understanding and proficiency in software solutions and professional service offerings.
3-5 years of strong project management/client-liaison work experience