Senior Project Manager (Customer Solutions Management)

Senior Project Manager

The Customer Solutions department in Quest Diagnostics is responsible for enhancing customer satisfaction, enabling sustainable business growth, and contributing to better healthcare outcomes supporting customers across 20 states and a wide variety of geographies. The department also supports commercial growth through expert technical services, seamless customer onboarding, customer long term relationship management, and the successful implementation and lifecycle management of diagnostic lab testing, software, and workflows. With a strong emphasis on financial margin optimization, this department applies systems thinking and data analytics to identify improvement opportunities, drive evidence-based decision-making, and ensure high-impact service delivery. Lean Six Sigma methodologies are leveraged to lead continuous improvement, promote process standardization, and implement automation initiatives that increase efficiency, scalability, and consistency across operations.

Work Schedule : Hybrid (3 days onsite and 2 days work from home)

Travel : 25%

Position Summary :

We are seeking a highly analytical and results-driven Senior Project Manager to lead strategic initiatives focused on client onboarding, service solutions, end to end customer experience, and revenue growth in the Customer Solutions Department. This role is ideal for a strong problem solver with a Continuous Improvement mindset who excels at project management and analysis capabilities to lead cross-functional projects, solve complex problems, and deliver insights from data.

In this role, you will be a key influencer, change agent, partnering across cross-functional teamsincluding Customer Solutions, Laboratory Operations, Logistics, IT, and Commercial, Patient Services, Logisticsto deliver seamless, scalable solutions for a delighted end to end customer experience.

Pay Range : $90,900 - $127,100 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information :

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include :

• Medical / Prescription Drugs
• Dental
• Vision
• Flexible Spending Accounts (FSAs)
• Supplemental Health Plans
• 401(k) Plan Company match dollar-for-dollar up to 5%
• Employee Stock Purchase Plan (ESPP)
• Supplemental Life Insurance
• Dependent Life Insurance
• Short- and Long-Term Disability buy-up
• Blueprint for Wellness
• Emotional Well-Being Resources
• Educational Assistance
• Paid time off / Health Time
• Variable Compensation Plans
• Sales Incentive Plans