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Fireplace Installation & Service Coordinator
Fireplace Installation & Service CoordinatorRIO GRANDE CO • Denver, CO, US
Fireplace Installation & Service Coordinator

Fireplace Installation & Service Coordinator

RIO GRANDE CO • Denver, CO, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Title : Fireplace Scheduling and Install Coordinator

Location : Denver Colorado – Havana and I70 :

Reports to : Operations Manager

As the Fireplace Scheduling and Install Coordinator, you’ll be the link that keeps our fireplace installations and service appointments running smoothly. You’ll manage the daily and weekly schedule, communicate with customers and field teams, and make sure every job has the materials and time it needs to succeed.

In this role, you will :

  • Coordinate and finalize installation and service schedules for fireplace customers.
  • Communicate directly with customers, installers, service techs, managers, and sales staff — keeping everyone in sync.
  • Handle rescheduling needs and verify that all required materials are ready before each appointment.
  • Use our Infor / SXE and ODT dispatch software to manage workflow and data accuracy.
  • Collaborate with management to elevate the customer experience.
  • Spot process gaps and suggest ways to make things faster, smoother, and smarter.
  • Thrive in a fast-moving, growth-oriented environment where every day looks a little different.

What You Bring

  • Experience in scheduling, coordination, dispatch, or customer service (construction or service industry preferred).
  • Strong communication and follow-up skills — you keep people informed, not guessing.
  • Tech-friendly and quick to learn new systems.
  • Organized, proactive, and calm under pressure.
  • A “figure it out” mindset and genuine care for the customer experience.

    • Why Work at Rio?

    At Rio, we build more than structures—we build teams, careers, and futures. We're known for our craftsmanship, safety culture, and strong values. We take pride in delivering top-tier work for our clients, while making sure our people feel respected, supported, and valued.

    What sets us apart :

  • Family-first culture
  • Transparent leadership that actually listens
  • Real investment in career growth and training
  • A commitment to doing the right thing, even when it’s the hard thing

    • Rio Grande Co. offers a competitive benefits package, including :

  • Competitive pay : $25 – $28 per hour (based on experience).
  • Profit-sharing and 401(k) plan with company match
  • Paid Sick, Vacation, Jury Duty, and Bereavement
  • Multiple medical plan options
  • FREE virtual healthcare
  • Dental and vision insurance
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
  • Company-paid and voluntary life insurance
  • Short-term and long-term disability coverage
  • Accident and supplemental insurance
  • Paid training and career development
  • Employee Assistance Program (EAP)
  • Other value-added employee benefits

    • Additional compensation may include performance-based bonuses or incentives, depending on role-specific goals and company performance.

    Application Notice

    Apply early. We review applications as they are received and may fill the position before the posting closes.

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    Installation Coordinator • Denver, CO, US