Head of End User Services (Information Technology) Vice President

Overview

Marathon is a leading global asset manager specializing in public and private credit with approximately $23 billion in assets under management. Marathon is recognized as a distinguished leader with 26.2 years of exceptional performance and partnership. Marathons integrated global credit platform is driven by our specialized highly experienced and disciplined teams across Private Credit (Direct Lending Asset Based Lending and Opportunistic Credit) and Public Credit (High Yield Leveraged Loans & CLOs Emerging Markets and Structured Credit).

We are seeking an accomplished and hands-on technology leader to serve as the Head of End User Services in the IT department. This position will drive the strategic and operational delivery of IT Service Management across all end user functions ensuring top-tier support for technology environments to the firmwide users. This hands-on leadership position will spearhead initiatives for optimal IT service delivery automation and systems reliability for office and remote teams while managing the budget vendors and other external resources assigned to meet demanding service expectations and other requirements. The ideal candidate would bring deep expertise in end users technology needs within the Asset Management sector preferably with exposure to Private Credit or Private Equity environments combined with a proven ability to transform IT service delivery to meet modern business and end user demands.

This is a highly collaborative hands-on role that requires onsite presence on all business days. Daily in-office presence is essential to effectively lead and support our end user technology experience.

Responsibilities

• Own lead and mature the firms End User Services and IT Service Management (ITSM) functions to deliver a seamless high-quality and high-touch technology experience.
• Develop and mentor a high-performing support team fostering a culture of accountability collaboration and service excellence.
• Establish and continuously improve service capabilities including incident management problem management request fulfillment access management event management and service desk operations.
• Drive adoption of ITIL-based best practices and ensure alignment with firmwide service strategy design and continuous improvement goals.
• Maintain a strong technical leadership presence engaging directly in problem diagnosis automation initiatives and solution delivery.
• Drive automation initiatives using tools the available toolset (e.g. UiPath Python and PowerShell) to streamline repetitive tasks and reduce manual workload.
• Oversee Microsoft O365 Active Directory Intune end user device management (desktops laptops mobile devices printers and connectivity) and meeting room technology.
• Design and execute an annual budget plan for the End User Services function balancing cost-effectiveness with investment in high-quality end user technology and services.
• Manage and optimize vendor relationships and external service providers to achieve best-in-class SLAs and business outcomes.
• Partner closely with the IT leadership and other business stakeholders to align IT initiatives with strategic business priorities.
• Leverage monitoring and service management platforms such as Jira Service Management and Ivanti to increase operational visibility and efficiency.

Qualifications

The average salary for this role is $150000 - $175000 in base pay and is exclusive of any bonuses and benefits which are also part of the compensation package. The base pay offered will be determined based on your experience skills training certifications and education and in addition we will also consider internal equity and market data. We do not anticipate that candidates hired will begin at the top of the range however from time to time it may occur on a case-by-case basis.

Equal Opportunity Employer M / F / D / V

No agencies please.

Required Experience :

Exec

Key Skills

Change Management,Financial Services,Growing Experience,Managed Care,Management Experience,Analysis Skills,Senior Leadership,Performance Management,Process Management,Leadership Experience,negotiation,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 150000 - 175000