IANA Services Specialist

Job Summary

The Internet Assigned Numbers Authority (IANA) Department of ICANN is responsible for the operational aspects of coordinating the Internet's unique identifiers and maintaining the trust of the community by delivering these services in an unbiased, responsible, and effective manner.

The IANA Services Specialist is part of the team responsible for delivering IANA services. Specialists will gain knowledge in multiple areas, applying detailed analysis to incoming requests of varying complexity; validating against global policies and procedures; and exercising independent judgment and discretion while ensuring accuracy and meeting service level requirements. Additional responsibilities include supporting special projects, preparing reports for ICANN and its global partners, and managing internal process documentation.

Key Responsibilities & Duties

• Independently process both routine and specialized requests from global stakeholders in one or more IANA functional areas (e.g., managing the DNS root zone, assigning number resources, and making protocol parameter assignments for IETF standards), with minimal supervision.
• Switch between multiple systems, business processes, and tasks, each with unique rule sets and requirements, while maintaining accuracy and meeting service levels.
• Evaluate and validate incoming requests for accuracy and consistency with current policies, involving subject matter experts when necessary.
• Ensure technical information complies with established technical requirements.
• Consult with subject matter experts and collaborate with colleagues to respond to IANA-related inquiries.
• Gather and analyze data to prepare formal reports for staff briefings, ICANN stakeholders, and partners; independently produce reports after training.
• Prepare internal reports related to specific requests.
• Establish and maintain internal documentation on key IANA Services processes and propose improvements as appropriate.
• Be available 24x7 on-call in rare emergency cases affecting critical infrastructure managed by IANA, ensuring appropriate escalation and resolution.
• Participate in special projects as assigned.

Required Knowledge, Skills, and Abilities (KSAs)

(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

Education and Experience Requirements

Language Requirements

Working Conditions & Physical Requirements