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eCommerce Operations Assistant Manager

eCommerce Operations Assistant Manager

GoodwillNashville, TN, United States
4 days ago
Job type
  • Full-time
  • Part-time
Job description

The eCommerce Operations Assistant Manager plays a pivotal role in leading a dedicated team to enhance online sales operations. This position focuses on team development, strategic planning, optimizing customer experience, and nurturing robust relationships with internal and external partners and vendors, all aimed at driving online revenue growth. The Assistant Manager is key to ensuring daily operations meet production targets, while fostering a safe, organized, and effective work environment.

E-Commerce Operations

  • Oversee daily activities and performance of the eCommerce team, actively addressing operational concerns.
  • Analyze leading and lagging indicators to advise management on trends and variances, subsequently developing action plans for improvement.
  • Utilize marketplace metrics to identify trends, opportunities, and risks, implementing growth strategies with managerial approval.
  • Forecast sales and site needs within budget, managing payroll, supplies, and professional fee expenses where applicable.
  • Utilize reports to pinpoint improvement areas and successfully implement effective solutions.
  • Manage critical connections with internal and external customers to meet their needs, swiftly addressing any underlying issues.
  • Develop and maintain standard operating procedures (SOPs) to enhance efficiency and ensure compliance.
  • Regularly review and adapt departmental policies to align with best practices and operational needs.
  • Lead key operational projects aimed at improving efficiency, quality, and productivity.
  • Monitor project progress, ensuring objectives and quality standards are achieved.
  • Collaborate with cross-functional teams for continuous improvement and process optimization.
  • Maintain a hazard identification system focused on operational goals and objectives.
  • Implement initiatives to enhance sales and operating margins through productivity improvements and cost reductions.
  • Ensure necessary supplies for daily operations are available and processes are properly maintained.
  • Ensure the department maintains acceptable cleanliness and safety standards.
  • Foster a culture of safety through strong training and compliance with safety standards.
  • Create a motivating and supportive environment that promotes teamwork and morale.
  • Maintain appropriate staffing levels to achieve budget objectives.
  • Achieve daily departmental goals while providing backup for associates when necessary.
  • Deliver coaching and training to team members to enhance performance.
  • Participate in the recruitment process for hourly associates, including pre-screening and interviews.

Staff Management and Development

  • Oversee department associates, including full-time and part-time employees, potentially in virtual settings.
  • Ensure all associates receive required training and maintain an effective training system for high-attrition environments.
  • Identify and address barriers to goal achievement.
  • Manage a diverse workforce in a principles-based environment promoting open communication and healthy conflict resolution.
  • Direct all departmental activities, including recruiting, training, motivating, and managing performance while removing work barriers.
  • Appraise employee performance promptly and complete all performance reviews on schedule.
  • Seek opportunities for professional growth for both self and department members.
  • Perform additional duties as assigned by management.

    • Minimum Qualifications

  • Education : High school diploma or GED preferred.

    • Experience

    Required :

  • 2-3 years of experience in production, donations processing, or similar roles in retail, manufacturing, or logistics.
  • Supervisory or leadership experience in hiring, training, and team management.
  • Workflow management with a focus on production goals.
  • Coordination of logistics, including shipment scheduling and supply chain oversight.
  • Knowledge of safety compliance and equipment or facility standards maintenance.

    • Knowledge / Skills

  • Proven ability to lead and develop teams towards organizational success.
  • Strong grasp of donation processing, inventory management, and production optimization.
  • Skills in shipment scheduling and supplies management.
  • Understanding of workplace safety standards and the assertiveness to enforce them.
  • Excellent communication and analytical capabilities for problem resolution and improvements.
  • Highly organized with strong planning and collaboration skills.
  • Results-oriented and capable of meeting deadlines with minimal supervision.
  • Accountable and direct in addressing challenges and achieving goals.
  • Commitment to maintaining a safe work environment.
  • Proficiency in Microsoft Word, Excel, and Google Suite.
  • Exhibits DEI values in working within diverse environments.

    • Preferred Education / Experience / Knowledge & Skills / Certifications & License

  • A valid driver's license is preferred.
  • Experience in retail, production, or hospitality management is a plus.
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    Operation Manager • Nashville, TN, United States