Customer Service Representative

Customer Service Representative

LGC Proficiency Testing, North America is based in Traverse City, Michigan. Adding this dedicated PT site to the LGC portfolio makes us a global leader in proficiency testing, providing a strong North American counterpart to our existing PT hub locations in Bury, UK, and Johannesburg, SA.

LGC's operations at this site support American Proficiency Institute, the second largest clinical PT provider in the United States. LGC provides services such as IT, dispatch, commercial and customer services to API and its 20,000 customers.

Job Description

Key Responsibilities :

• Learn the ins-and-outs of clinical proficiency testing, including API's vast selection of program offerings, how to assist customers select the right programs for their sites, and more!
• Answer incoming customer inquiries by phone, email, and live chat
• Process account and order changes using our website and in-house software program
• Review, revise, and process yearly renewal orders, beginning in early August
• Assist customers with the API website, including login problems and website navigation
• Collaborate with other on-site departments (Technical Support, Supply Chain, Accounting etc.) to resolve customer issues
• Formulate quotes for customers to receive payment or Purchase Orders (PO#s) for new programs
• Work with QA Department to help customers troubleshoot notices from their accrediting agencies

Benefits of working for us!

Qualifications

Credentials and Experience

Education :

Preferred :

Knowledge, Skills, Abilities, and Traits

Work Setting :

Additional Information

LGC is a leading, global life science tools company, providing critically important components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are valued for their performance, quality, and range.

Our values

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. Short listing, interviewing and selection will always be carried out without regard these factors.