IT / Tech Support Specialist

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, were pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

Title : IT / Tech Support Specialist

FLSA : Non-exempt

Location : Honolulu or Kahului

JOB BRIEF :

As our IT / Tech Support Specialist, you will be a member of the IT Team and report to the Manager of IT. Your primary duties include handling incoming queries and assisting end users via in-person, email, or phone support. You will need to document issues thoroughly, guide users through troubleshooting steps, and manage support requests efficiently.

You will also serve as a Subject Matter Expert (SME) for IT functions and processes, diagnosing problems, identifying root causes, and contributing to service desk improvements. Maintaining professionalism and expanding service desk activities are essential parts of your role.

Overall Responsibilities -

• Respond promptly to support requests via phone, chat, and email.
• Resolve tickets related to desktops, peripherals, and cloud services.
• Support internal agents during irregular operations.
• Diagnose and resolve issues remotely using RMM tools like TeamViewer and Kaseya.
• Document interactions and asset updates in incident management systems.
• Work various shifts, including holidays and on-call rotations, and travel as needed.
• Follow IT policies and procedures, and assist with additional IT tasks as assigned.
• Identify areas for technical and process improvements.

Airport and Reservations Agent Support

Back-Office Support

Project Support

Requirements :

Preferred Qualifications :

Miscellaneous :

Benefits :

This description is not exhaustive and may include additional responsibilities. We are committed to diversity and inclusion, encouraging applicants from underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer.

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