Customer Service Specialist

Job Description

Job Description

Nice company with paths for growth and longevity-

As a Customer Specialist, you will perform a broad spectrum of customer service functions to fulfill customer needs and assure customer satisfaction.

Job Responsibilities :

• Assure the accurate and timely processing of customer transactions (orders, RMA’s, quotes, catalogues / sample requests and returns) to assure customer satisfaction.
• Gather customer information and identify products that meet customer needs; recommend potential products or services to management; generate sales leads.
• Provide technical customer service; educate customers on product features and benefits.
• Set-up and maintain customer files; maintain records of all sales activities.
• Resolve product or service problems; clarify complaints, determine cause and identify solution, expedite correction and follow-up to ensure resolution.
• Process product recalls
• Sell products and services. Maximize promotions.
• Establish and maintain effective customer relations.
• Provide support to outside sales representatives.
• Serve as a member of the Customer Service team, provide assistance and support as required

Qualifications :

Benefits :