Guest Services w / Spa Management Opportunity

Job Description

Job Description

Spavia Longmont is seeking an evening shift part time Guest Services team member with a desire to pursue a career in spa management to join our team.  We are an independently owned and operated luxury day spa located in Longmont, CO.

Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps / scrubs, and now offering eyelash extensions! We strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without a strong, passionate, capable team.

Our Guest Services team members are the face of our spa. They portray a polished and professional demeanor at all times.  They are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.

Why join the Spavia family

Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development

Competitive commission / bonus payout structure / quarterly pay increases / employee benefits

We are family : giving, respectful, team atmosphere, and fun!‬‬‬‬‬‬

Responsibilities

Customer Service : responsible for guest communications / interactions and for managing guest transactions through the point-of-sale system.  Including but not limited to :

Greeting and assisting guests

Scheduling appointments and answering phones

Checking guests in and out and ensuring the accuracy of all transactions

Membership, spa boutique, and product sales

Maintain and provide accurate and timely responses to all guest inquiries and ensuring an exceptional guest experience

Community relations : Maintain relationships with local companies, manage donations, assist in VIP parties, and fun in-house events.

Cleanliness : Maintaining a beautiful spa, retail space, and reception area. Responsible for ensuring retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked.

Support the entire spa team to provide a 5-star exceptional experience

Required Skills

Minimum high school diploma.

Self motivated

Reliable, punctual, passionate and goal-driven

Professional, team player

Drug / alcohol free

Articulate speaker with an ability to multitask

Combined education and previous customer service / administrative and retail experience is strongly desired

Must be available to work 5 shifts / week with flexibility to work weekends, evenings and day shifts.

Spa and / or management experience preferred.

Job Type : Full-Time position.

$16.50 / hour