Front Desk

Job Description

Front Desk

Team Member Position

Our Company Overview :

The Picklr is the fastest growing brand in the fastest growing sport and a best-in-class global brand and the industry leading, premier indoor pickleball facility. The Picklr was recently named the #1 sports company by Inc. 5000 recognizing the fastest growing private companies. We are positioned to be one of the most influential platforms in pickleball and will play a key role in shaping the pickleball community and culture, both locally and globally.

Our Position Statement : We are the most valuable membership in pickleball.

Our Picklr Mission Statement :

To help uplift people’s lives through the sport of pickleball, to contribute to the growth of the sport, to further The Picklr’s leadership position as a power lifestyle brand and thought leader, and to have The Picklr become synonymous with pickleball and help drive the pickleball culture in our community.

The Picklr Centereach Team Member Overview :

We are looking for passionate and professional individuals who are self-motivated and love sports, being on a team, and working with people. If you’re ready to represent a great brand, uplift people every day through the great sport of pickleball, and work hard and play hard, come join our team.

Primary Responsibilities :

• “Protect the Brand” – As a Team Member, we represent a best-in-class brand. We set the standard for others to follow.
• “Fulfill the Promise” – As a Team Member, we make a promise to our members and customers. We will make good on that promise.
• Membership Acquisition and Membership Sales - Acquiring new members and selling memberships to new people in the club and upselling membership amenities to existing members is paramount.
• Membership Retention -Play an important contributing role to the member experience and ensure we optimize member retention and renewal.
• Member Check-in - Greet and check in members with a positive attitude.
• Phone calls and inquiries - Professionally answer and return phone messages in a timely manner, problem solve and sell.
• Pro Shop Sales – Engage with our members. Talk up our pro shop. Encourage them to demo our paddles and stay current with the top-of-the-line pickleball equipment.
• Additional Tasks - Perform miscellaneous tasks that are asked by management.
• Be a Pro – your actions and your words reflect on the club, our team and you.
• Take Pride - in our club and in your work.

Qualifications and Traits :

Front Desk Team Member Roles and Responsibilities :

Primary responsibilities :

Role #1 - Customer service

Role #2 - Membership Sales and Retention

Role #3 - Play by Point (Court Reservation Software) and Application Operation

Role #4 - Running Programs

Role #5 – Club Appearance and Cleaning

Employment Status / Compensation :

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