Senior IT Support Engineer

Senior IT Support Engineer – uniQure

At uniQure, we are delivering the promise of gene therapy and delivering hope for patients facing urgent unmet medical needs. Every role in our organization carries profound purpose; whether you're in research, operations, access, or support, your contributions impact patients. We seek passionate professionals who thrive in high-stakes environments, uphold rigorous quality standards, and share our relentless commitment to transforming the lives of patients. Join us in making the impossible possible, where your expertise becomes a catalyst for life-changing treatments.

Role & Place in the Organization

As part of the Global IT team, you will serve as an on-site senior expert and IT professional providing hands-on, day-to-day end-user support from our Lexington office. You will manage a wide variety of uniQure IT assets in Lexington, including workstations, mobile telephony solutions, networks and equipment, file shares, video conferencing solutions, and more. You will ensure all IT services are maintained to a high standard, support end-users, manage the uniQure IT helpdesk, and oversee data management processes.

Your responsibilities include investigating, diagnosing, and resolving incidents through the ticket system, ensuring all IT services are maintained, addressing user calls, and collaborating with System Engineers, Application Engineers, and Solution Architects to improve IT systems.

Report to the Director, Architecture Cyber Security & Compliance. This position is full-time and on-site in our Lexington office.

Key Result Areas

• Ensure all IT administration and reporting are managed correctly and timely.
• Respond and resolve IT requests logged via the support system in accordance with established priorities.
• Maintain compliance of the IT environment with relevant regulatory and quality requirements.
• Perform Application Management and User Management as first or second contact for assigned applications and maintain related work instructions.
• Act as secondary Application Manager and provide user management backup for specified systems.
• Provide helpdesk support to colleagues at the Lexington facilities.
• Participate in internal and external audits.
• Ensure system security, software updates, and adherence to change control procedures.
• Manage asset and knowledge inventory.

Qualifications & Skills

Seniority Level

Employment Type

Job Function

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