After Hours Care Coordinator - Wellsdale Home Care

Job Description

Job Description

Salary : See Ad

Company Profile

Wellsdale by Commonwise is redefining what exceptional home care looks like in the Charleston area. As part of the Commonwise family, Wellsdale combines high standards of care with an unwavering respect for the professionals who make it possible.We offer competitive pay, excellent benefits, and a work culture rooted in mutual respect, purpose, and compassion.

The business at its core iscaring for people : the Caregivers, the clients and the administrative team. Caring for others is lifes highest and best calling. If that doesnt sound obvious, then this is the wrong company for you. If you find your head nodding, then this could be the start of your dream job.

Expectations of After-Hours Scheduler :

An Opportunity for either of the roles list below :

Weeknights :

Monday -Thursday 5pm-8am

Pay Rate : $250 Flat Rate

Weekends :

Friday at 5pm - Monday at 8am

Pay Rate : $500 Flate Rate

Remote, however must live within the 30 mile radius of the Charleston, SC area

Role & Responsibilities :

• Mastering the software the central repository of all of the clients and caregiver information.
• Morning report to schedulers / care managers of all the calls that were received (by email) and a "hand-off" call with daytime scheduler at 8 : 00a Monday.
• Working with clients and caregivers (over the phone, email and text) to ensure shifts are filled and feedback collected ( all hours )
• Solving emergent problems. Unfortunately, life happens for our caregivers (i.e., child sickness, car malfunctions, weather, illness) and they call out meaning they miss shifts without much notice. This means a stressful scramble to fill that shift with whatever qualified caregiver can be reached and convinced to fill the shift.
• Tact and social grace (patience) is required when dealing with caregivers who are in need of professional coaching. Believing a person can learn to bring the best version of themselves to the job will help a lot when, it appears, a caregiver has not brought the best version of themselves to the job
• Some of our clients are suffering from dementia and other debilitating illnesses. They are scared and sometimes take it out on others, as do their adult children. While that is not ok, nevertheless, care coordination needs to overlook the occasional jab and be ever focused on solving what problems can be solved.
• Collaborating closely with other team members such as the clinical and recruiting team.

Qualifications :