EHR Support Analyst II (RCM)

Position Summary

Under general supervision of the department manager. The Healthcare Electronic Health Records (EHR) Support Analyst II plays a crucial role in ensuring the efficient operation and support of the Electronic Health Records system within a healthcare organization. The ESA Analyst II is responsible for resolving system issues, providing technical support to end-users, and assisting in the ongoing improvement and optimization of the EHR system, leveraging their knowledge of healthcare industry standards and practices. This role will work closely with the OCHIN Vendor in supporting the delivery of ongoing education and coaching and will connect system functionality with operational needs and success metrics. This job class is treated as FLSA Exempt.

Essential Functions

Essential functions may vary among positions, but may include the following tasks, knowledge, abilities, skills, and other characteristics. This list of tasks is illustrative only and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.

• ESA Program Participation & Support

Assists in the development and ongoing management of the EHR Support Analyst (ESA) program.

Provide advanced first-line support to end-users (providers, nurses, administrative staff).

Identify, analyze, and resolve mid-to-complex technical and workflow issues with an emphasis on creative, patient-centered solutions.

Develop and maintain guides, workflows, job aids, and support documentation.

Assist with system configuration and customization across multiple Epic modules (e.g., documentation templates, order sets, e-prescribing).

Lead small-scale testing efforts for release notes, patches, and enhancements.

Monitor access, audit trails, and system usage to ensure HIPAA compliance and patient data security.

Design and interpret custom reports for system usage, performance trends, and operational decision-making.

Coordinate with IT teams, EHR vendors, clinical stakeholders, and operations staff to resolve issues and optimize workflows.

Participate in process improvement initiatives and lead small projects or pilots to enhance clinical efficiency and patient care.

Knowledge, Skills, Abilities, and Other Characteristics

Education & Experience

A Bachelor's degree in Healthcare Administration, Healthcare Technology, Healthcare Informatics or a closely related discipline, or equivalent professional experience considered.

Underfill Eligibility

Background Check & Drug Screening

Employment is contingent upon successful completion of an extensive background check and drug screening. Prior to hire, applicants will be subject to drug and alcohol testing and must pass a pre-employment background / fingerprint check.

Work Schedule

EEO Statement

SRPMIC is an Equal Opportunity / Affirmative Action Employer. Preference will be given to a qualified : Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidates.

Application Documentation

Closing Information

Documentation must be received by position closing date. The IHS / BIA Form-4432 is not accepted. Your Tribal ID / CIB must be submitted to HR-Recruitment-Two Waters.

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