Client Concierge - (Intake)

Job Description

Job Description

Description :

Are you a charismatic, results-driven professional with a passion for helping others? Do you thrive in fast-paced environments and love being the first point of contact in a high-volume setting? If so, we’d love to meet you!

We’re a rapidly growing Personal Injury Law Firm seeking a Bilingual Intake Call Center Representative to join our high-performing team in Newport Beach . This role is ideal for someone who excels in communication, is detail-oriented, and enjoys helping people navigate difficult moments with empathy and professionalism.

What You’ll Do

• Serve as the first point of contact for potential clients via phone, email, and online inquiries
• Conduct initial consultations to assess case eligibility based on firm criteria
• Accurately collect and document sensitive client information in our case management system
• Provide clear, compassionate communication and address questions about our services
• Support marketing efforts through follow-ups and lead tracking
• Assist with general administrative tasks as needed
• Maintain strict confidentiality and adhere to ethical standards

Requirements :

What We’re Looking For

Physical Requirements

What We Offer

If you're ready to be part of a purpose-driven team and help clients when they need it most, apply today —we can’t wait to connect with you!