Customer Service Representative - HIRING ASAP!!

Customer Service Representative

Adapt is seeking a dedicated Customer Service Representative to join our team in Newton, Iowa. In this role, you'll be the first point of contact for our customers, providing exceptional service and support across phone and email channels. You'll handle inquiries, process orders, verify insurance, and ensure accurate documentationall while working in a fast-paced, team-oriented environment.

Key responsibilities include :

• Respond promptly to customer calls and emails in alignment with performance goals
• Provide accurate information about products, services, and retail locations
• Process orders and route calls to appropriate departments
• Follow up with customers as needed to ensure resolution
• Review and verify documentation for accuracy
• Conduct insurance verification to determine eligibility, coverage, and deductibles
• Obtain pre-authorizations and submit physician orders to insurance carriers
• Navigate multiple EMR systems to retrieve and enter documentation
• Communicate trends and issues with insurance carriers to management
• Contact patients when documentation is incomplete and offer solutions

Qualifications :

Work schedule :

Why join us?

Pay and benefits :

The pay range for this position is $16.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

This is a fully onsite position in Newton, IA.

Application deadline : This position is anticipated to close on Nov 11, 2025.