Field Service Technician - Medical Equipment

We anticipate the application window for this opening will close on - 29 Oct 2025At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.# A Day in the Life The position will be for a Field Service Engineer III. The position will be home ported in the Baltimore area and will cover MD, Washington D.C, DE, E. PA, and NJ.At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects.The Field Service Engineer is the primary technical representative for Medtronic Cardiovascular Services. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all Cardiovascular systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups to continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during a clinical procedure. Cardiovascular Field Services : Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Cardiac Surgery provides critical blood management solutions. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias and blood management, enabling clinicians to perform procedures with superior outcomes.Be the strategic partner of choice for cardiac surgeons and perfusionists in serving the lifetime of patients with cardiovascular and respiratory disease. The Vision : Committed to advancing and delivering optimal cardiac surgical care.Our Diversity Networks and Employee Resource Groups (ERGs) are building a sense of community, belonging, and activation for Medtronic employees. Medtronic supports diversity networks and ERGs focused in various areas such as gender, ethnicity, age, faith, sexual orientation, military veteran status, disability status and other shared affinities. Additional Information : Location : Individuals must reside within one hour of the Baltimore / Washington Airport (BWI) to be able to support the Maryland territory. Territory : This position will support a territory that includes Maryland, District of Columbia, Delaware, Eastern Pennsylvania, and New Jersey. Travel : This position will require over 75% of travel including overnight travel. Equipment : This position will work on Cardiac Ablation Solutions CryoConsole, Nitron, Midas RX, Cardiac Surgery Autolog platform, Hemostasis Management System, Automated Coagulation Timer, Bio-console 560 Controller and systems introduced in the future.Responsibilities include the following and other duties may be assigned.

• Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of Cardiovascular systems.
• Maintain and submit technical records and documentation as per regulatory requirements.
• Provide information from experiences in the field to colleagues in the office as well as updates to the database.
• Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
• Provide input to Engineering and Manufacturing for upgrades to Cardiovascular products.
• Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
• Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
• Investigate, analyze, and recognize trends in technical data as it relates to Cardiovascular products.
• Participate in special projects as requested by the US Field Service Manager or designee.
• Participate in and provide technical training to physicians, EP technicians and department managers at customer sites. Must Have : Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident on your resume.
• High School Diploma or equivalent required.
• 4 years of technical, clinical field service, or clinical customer support experience. A Bachelor of Science degree in an Engineering discipline can be used in lieu of 4 years' experience. Nice to Have
• Bachelor's degree in an Engineering discipline
• Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
• Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills
• Experience in teaching technical subject matter
• Excellent time management skills and detail oriented
• Flexibility to travel frequently.
• Ability to work independently, self-motivated and without direct supervision.
• Extensive direct, face to face customer contact and interaction.
• Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with AF / CS Solutions products and services. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles : While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.# Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Salary ranges for U.S (excl. PR) locations (USD) : $60,000.00 - $90,000.00## ## The following benefits and additional compensation are available to those regular employees who work 20+ hours per week : Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance / reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees : Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees

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