Front Desk Associate Club Opener

Job Description

Job Description

The Fitness Equation is looking for a professional, performance-driven Front Desk Associate (Club Opener). The Front Desk Associate (Club Opener) is the first face a member, guest, or staff member sees when entering our club and works the opening shift arriving at 3 : 30 A.M. The Fitness Equation relies on our Front Desk staff to greet with a smile, welcoming attitude, and an eagerness to attend to members’ needs and provide exceptional service. The Front Desk Associate (Club Opener) must maintain a positive attitude at all times. This role also requires multitasking skills to manage an organized and efficient Front Desk area.

Responsibilities

• Arrives on time to open the club and communicates opening insights to management team.
• Greets members, guests, and staff with enthusiasm and a friendly attitude.
• Answer telephones, transfer calls, take messages, and communicate in professional manner.
• Scan members in with key card, verify ability to access club, stop those who are unable to access club.
• Transfer guests to Membership team and TFE Management for tours and membership presentations.
• Work with TFE Management to update member billing information, sell authorized Front Desk POS items, and transfer interviewees, business partners, and other guests to their meeting locations.
• Keep members informed of events happening in the club and promotional messages.
• Distribute towels, other items that may be provided at Front Desk.
• Resolve and mediate member concerns in a calm and controlled manner.
• Maintain a clean and organized front desk work area.

Qualifications

TFE offers competitive compensation, benefits, and a FREE membership with employment. As part of TFE’s educational assistance program for ongoing education, TFE agrees to pay educational expenses up to a maximum of $500.00 per staff member per year. This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted.