Associate Manager, Content Experience

Associate Manager, Content Experience

As one of DoorDash's core operations teams, Content Experience ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team owns the customer experience across all inbounds to our support channels including agents and automations, with the ultimate goal of delivering an outstanding experience as reliably as possible. Our team is looking for an Associate Manager to help our Content Experience team scale to meet DoorDash's expansion, while driving a human touch for our consumers. You will have demonstrated experience, effective execution, and be excited to solve our most challenging problems. You'll be a strategic problem solver, responsible for helping ensure that a large cross-functional team - including operations, product and engineering - is working together seamlessly to provide an exceptional customer experience. You will report to one of our leads within our Drive Experience team within our broader Customer Experience & Integrity (CXI) Organization.

What You'll Do

You're excited about this opportunity because you will

• Be a key team member in driving quality experiences for all relevant audiences (Consumers, Merchants, Dashers)
• Contribute to the constant improvement of our processes including streamlining workflows and product development
• Work closely with a large array of cross-functional partners including Product, Analytics, Engineering, Global Support Ops, to create new
• Gain a high level of visibility from org leadership by leading a two fast growing and strategic areas of the business

We're Excited About You Because

You're organized. You thrive in creating structure out of nothing. You solve problems from first principles. You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking. You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams. You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel. You're persuasive. You are an effective communicator, speaking as if you're right and listening as if you're wrong. You meet people on their level. You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow. You're relentless. You do what it takes to win, no matter what.

Bachelor's Degree

You have 5+ years of experience. You've succeeded in a competitive, or challenging environment. We expect this position to be filled by 12 / 28 / 2025.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on : race, color, ancestry, national origin, religion, age, gender, marital / domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.