Job Coordinator Position
Providing our customers with the products they love is a big job, and our 4.5 million square feet of warehousing helps make that possible. Our Distribution Center and Transportation Partners are key to helping stock H-E-B Stores and keeping our supply chain moving all over Texas and Mexico. As a Gate Coordinator, you'll perform operational duties that help improve trailer cycle time, enhance awareness of our trailer / fleet movements, and ensure yard management system data accuracy. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service. 'Partner-owned' means our most important resources People drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a : HEART FOR PEOPLE... communication skills to work with drivers and operational staff? HEAD FOR BUSINESS... ability to apply responsible, sensible problem-solving to troubleshoot and resolve issues? PASSION FOR RESULTS... drive to facilitate gate traffic, with safety, efficiency, and customer service in mind?
We are looking for :
- 3+ years of related experience in yard management and / or receiving processes
- working knowledge of receiving, dispatching, radio operation, or yard listing
What is the work?
Transportation Operations / Administration :Uses internal yard management systems to record / monitor arrival and departure traffic (i.e. YMS, TMS, Mainframe CICS, Tumdock, etc.)Communicates with Transportation and Warehouse operators (Yard Supervisors, Delivery Ops Partners, Warehouse Clerks) to : validate and prioritize purchase orders, resolve conflicting appointments, and notify them of early, late, or no appointment arrivalsRecords external driver information at arrival (license number, phone number, carrier name, etc.)Directs internal and external drivers to appropriate Warehouse; schedules on-the-spot appointments, as neededIdentifies type of activity / workflow (live or drop delivery, bobtail pickup, etc.); applies appropriate processLooks up and validates shipment / purchase order in EXE / HOSTExpedites departures after unloading, if needed, to ensure efficient operations flowConfirms and validates Warehouse comments on departing trailersApplies knowledge and experience to resolve conflicts and solve problemsTroubleshoots and resolves or escalates issues, including managing exceptions, deliveries not recommended for dock door, non-system departures, etc.Monitors and ensures quality and accuracy of system data entry (YMS and other internal systems); may recommend system and process improvements; supports standardization of instructions and processesRuns reports in EXE, YMS, TMS (SCI Report), etc.Communicates and clarifies procedures for drivers / operators; identifies safety, regulatory, and process issuesAssists with terminal / yard-wide operational duties, as neededIdentifies and notifies Security of suspicious activities; documents process exceptions and irregularities (property / equipment damage, theft, etc.); coordinates with Loss Prevention & Security, as needed, on security-related issuesMay coach new Partners and Security Guards on proper arrival / departure procedures and policiesWhat is your background?
3+ years of experience in yard management and / or receiving processesDo you have what it takes to be a fit as a Gate Coordinator at H-E-B?
Working knowledge of receiving, dispatching, radio operation, or yard listingStrong customer service and communication skillsStrong conflict-resolution and problem-solving skillsAbility to manage multiple priorities and shift focus between tasks in a calm, sensible mannerCan you...
Function in a fast-paced, sometimes stressful environmentStand for extended periodsOpen trailer doors (up to 100 times or more per shift)Hand / Finger dexterityWork extended hoursWork rotating schedules including nights and weekendsUse arms / hands in repetitive motion during the dayWork in either a hot or cold environment for the duration of shift