Automotive Service Advisor - Dover Lincoln Mazda

Job Description

Job Description

Automotive Service Advisor / Service Writer - Full Time

Hertrich Family of Automobile Dealerships

The Hertrich Family of Automobile Dealerships is seeking an energetic and customer-focused Automotive Service Advisor / Service Writer to join our world-class service team!

Why Choose Hertrich?

Competitive pay and unlimited growth opportunities

Fast-paced, team-oriented environment

Family-owned company representing 24 dealerships, 14 Collision Centers, and 18 Automotive Brands across Delmarva and beyond

Strong community presence, supporting over 90 local organizations and charities

What We Offer :

Extremely competitive salary

Medical, Dental, Vision, Disability & Life Insurance plans

Paid vacation, holidays, and personal days

401(k) with employer match

Employee purchase discounts

What You'll Do :

Greet and assist service customers promptly and professionally

Answer service calls, schedule appointments, and keep customers updated

Advise customers on repair / service needs, costs, and completion timelines

Coordinate repair orders with Technicians

Ensure top-level customer satisfaction-get it right the first time

Recommend additional services when appropriate

Maintain accurate records and reports

What We're Looking For :

Customer-focused, enthusiastic, and motivated team player

Prior sales and / or customer service experience required (auto industry a plus)

Strong communication skills (English required; Spanish bilingual preferred)

Computer skills and ability to learn dealership software

High School diploma or GED required

Flexible schedule, including evenings and Saturdays

Valid driver's license with a clean record

At Hertrich, we believe people come first . We are proud to be an Equal Opportunity Employer, dedicated to creating an inclusive workplace where all employees can thrive.

Job Posted by ApplicantPro