Medical Receptionist

Job Description

Job Description

ROLE AND RESPONSIBILITIES

Pulse-MD is currently looking for Medical Receptionists for our Briarcliff office.  The Medical Receptionist performs a variety of tasks including excellent customer service via phone and in person, referring callers to the appropriate departments and assisting patients with forms.  The position is considered a crucial link between the patient and the care delivered by clinical and service staff by the center.  Patient services are the key priority in this position requiring the front desk receptionist to serve as a point of contact with other internal departments, all with fostering an environment which promotes patient comfort and trust.  The positions must exemplify the core values of the organization, always exercising utmost discretion, diplomacy and tact in patient / staff interaction.

PRINCIPAL DUTIES AND RESPONSIBILITIES OF THE FRONT DESK RECEPTIONIST INCLUDES, BUT IS NOT LIMITED TO :

• Performs day-to-day administrative functions and general office duties including but not limited to copying, filing, faxing, answering phones and data entry.
• Provides information to callers according to the facility’s policies and procedures and transfers calls as needed to the appropriate person.
• Welcomes and greets patients / visitors to the facility in a manner that is helpful and friendly.
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to policies and HIPAA requirements.
• Maintains patient waiting areas, files and front desk areas in a manner that is organized and neat.
• Informs patient of any existing balance noted in computer and request payment before being seen.
• Enters all new patient information into the computer system correctly and verifies all existing patient information upon check in.
• Verifies all insurances and collects copay / deductible / coinsurance payment as appropriate.

ADDITIONAL DUTIES AND RESPONSIBLILITES MAY INCLUDE, BUT IS NOT LIMITED TO :

PROFESSIONAL RESPONSIBILITY STANDARDS

WORKING SCHEDULE

QUALIFICATIONS AND EDUCATION REQUIREMENTS

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