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Customer Support Assistant
SociaxeCharlotte, NC, United States16 days ago
Job descriptionProven experience in customer support or a related role. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Proficiency in CRM systems and basic computer skills. Ability to work independently and as part of a team. High school diploma or equivalent (Bachelor’s degree preferred). Competitive salary of $38,000 - $44,000 per year. Health, dental, and vision insurance. Paid time off, including holidays and vacation days. Opportunities for career growth and professional development. Supportive and collaborative team environment.
Job Description
Job Description
We are seeking a motivated Customer Support Assistant to join our dedicated team. In this role, you will provide exceptional service to clients by addressing inquiries, resolving issues, and maintaining a professional and friendly demeanor. Your ability to communicate effectively and remain organized will ensure customer satisfaction and strengthen our brand.
Responsibilities
- Respond promptly to customer inquiries via email and phone.
- Provide accurate information about our services and policies.
- Handle complaints and resolve issues in a timely, professional manner.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with other departments to ensure smooth customer experiences.
- Assist in preparing reports and customer feedback summaries.
Qualifications : Qualifications
Skills and Qualifications
Additional Information
Benefits
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Customer Support Assistant • Charlotte, NC, United States