Senior Service Representative

Senior Service Representative Job Summary : Talent Software Services is in search of a Senior Service Representative for a contract position in Naperville, IL. The opportunity will be six months with a strong chance for a long-term extension. Position Summary : Join our team in Naperville, IL, a vibrant city known for its excellent quality of life, top-rated schools, and a rich cultural scene. This role offers an exciting opportunity to work fully onsite, allowing you to engage directly with our dynamic team and immerse yourself in the local community. Primary Responsibilities / Accountabilities : Process and fulfil trade finance transactions, ensuring timely, accurate, and efficient completion. Perform account reconciliation, including Accounts Receivable, as per policy and procedure. Execute wire payments and monitor auto-renewal reports and expiry date extensions for Standby Letters of Credit. Update customer fees information and document reports for management reporting. Resolve discrepancies and exceptions, often involving non-routine situations requiring further analysis. Investigate and resolve complex issues, providing recommendations to senior team members. Enable productive relationships within the line of business and other functions through responsiveness and support. Provide advice to internal business partners and peers to support process completion within established procedures. Contribute to the continuous improvement of business processes and participate in project planning, testing, and implementation. Provide on-the-job assistance and training to others, as requested. Qualifications : Proficient in Excel, Word, Macros, and other standard desktop applications used by the business unit. Financial Accounting background - preferably 2 years. Detail-oriented. University degree or college diploma. Preferred : Strong analytical and problem-solving skills. Strong investigation and prioritization skills. Strong organizational and customer service skills. Good change leadership, coaching, and training skills. Strong written and oral communication skills. Ability to multi-task in a fast-paced environment. Bilingual - French & English. Knowledge of letters of credit. If this job is a match for your background, we would be honoured to receive your application! Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities, including contract, contract to hire, and permanent placement. Let's talk!