ServiceNow Lead Developer [17694]

Job Description Job Title : ServiceNow Lead Developer Job Location : Oshkosh, WI; Hagerstown, MD; McConnellsburg, PA; Frederick, MD (Hybrid) Eligibility / Clearance : US Citizenship required as this supports a government contract Job Description : As a ServiceNow Lead Developer, you will serve as a technical leader within our Digital Technology team, responsible for the architecture and development of solutions and optimization of our ServiceNow platform.

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

You will collaborate closely with business stakeholders and technical teams to design and deliver scalable, secure, and efficient solutions aligned with enterprise strategies and business goals.

Additional responsibilities include driving process improvement, innovation, and building a culture based on the DT Competencies of customer obsession, agility, results, and entrepreneurship as well as leadership traits.

YOUR IMPACT -Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements.

• Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades.
• Advanced knowledge of ServiceNow modules like ITAM, ITOM to drive best practices and efficiencies -Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution.
• Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
• Advanced experience with SDLC or Agile methodologies, ensuring on-time, within-budget delivery.
• Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
• Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.
• Ensure platform performance, data quality, and compliance with security standards.
• Lead special projects and workstreams within the ecosystem to drive business process optimization and ROI -Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and APIs standards -Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovation.
• Function as an agent for change in the process optimization and strategic planning for technology and business innovation.

MINIMUM QUALIFICATIONS -Five (5) or more years of ServiceNow development or implementation experience -ITIL, COBIT, financial planning, budgeting, business acumen -Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking STANDOUT QUALIFICATIONS -Bachelors degree in Computer Science, Information Technology or related field 7+ years of experience managing enterprise IT platforms, including ServiceNow and / or integrations platforms like Boomi -Proven experience leading ServiceNow Implementations and custom development -Knowledge of ITIL, DevOps, and Agile Methodologies -Experience in AI / ML driven automation and self service solutions Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.