Customer Accounts Specialist

Job Description

Job Description

Primary Job Title :

Customer Accounts Specialist

Alternate / Related Job Titles :

Patient Billing Representative

Revenue Cycle Specialist

Medical Billing Account Coordinator

Location : Livermore, CA

Onsite Flexibility :

Onsite — Revenue Cycle Management Office

Contract Details :

Position Type : Contract

Contract Duration : 6 months

Start : As Soon As Possible

Pay Rate : $25 / hr

Job Summary :

The Customer Accounts Specialist supports the Revenue Cycle Management team by managing inbound patient billing inquiries, resolving outstanding balances, and ensuring accurate and compliant account documentation. This role requires expertise in medical billing, insurance verification, and interpretation of Explanation of Benefits (EOBs) while providing exceptional customer service and maintaining HIPAA compliance.

Key Responsibilities :

Professionally communicate with up to 50 patients daily via phone and email.

Resolve inquiries related to billing statements, payments, and account reconciliation .

Interpret and explain EOBs, remittance advice, and patient billing methodologies .

Apply working knowledge of Medicaid, Medicare, and commercial insurance processes.

Maintain accurate records and documentation of all collection and adjustment activities.

Submit adjustments, refunds, and hardship requests per established procedures.

Ensure timely account follow-up to meet productivity and quality targets.

Process credit card payments and assist with monthly closing procedures.

Identify and escalate recurring issues to management.

Comply with HIPAA guidelines and company privacy policies.

Required Experience :

High school diploma or equivalent required.

Minimum 1 year of experience in revenue cycle management, medical billing, or patient accounts .

Strong written and verbal communication skills.

Demonstrated ability to manage confidential patient information.

Nice-to-Have Experience :

Secondary education or medical certification (e.g., billing, coding, or administrative).

Experience in the healthcare or insurance industry.

Familiarity with CRM tools , analytics, and billing software.

Required Skills :

Medical billing and insurance knowledge

EOB interpretation

Customer service and communication

Preferred Skills :

Microsoft Office Suite (Word, Excel, PowerPoint)

Knowledge of HIPAA and ACA guidelines

Analytical and problem-solving abilities

Time management and multitasking

Additional Skills :

Detail-oriented with a focus on accuracy and efficiency

Team collaboration in high-volume environments

Professional demeanor and empathy in patient communication

Working Conditions :

Schedule : Monday–Friday, 7 : 30 AM – 4 : 00 PM PST

Work Environment : Office-based, standard business hours

May require handling multiple concurrent tasks and interruptions

Benefits :

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About the Client :

A global healthcare innovator with a diverse portfolio of medical devices, diagnostics, and nutrition products. The company is dedicated to developing technologies that improve quality of life, advance healthcare, and empower people to live healthier lives.

About GTT :

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 companies across healthcare, life sciences, technology, and finance sectors throughout the U.S. and Canada.

Job Number : 25-27878

#gttjobs #gttic

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link : https : / / bit.ly / gttcareers

Awards

SIA’s Fastest Growing Staffing Firm : 2023 and 2015

SIA’s Best Staffing Firm to Work for : 2019 -2023

Inc 5000 Fastest Growing Private Company : 2023, 2022, 2016, 2015

Randstad Preferred Supplier : 2020 - 2023

TechServe Alliance Excellence Award. 2019

NH Business Magazines Fast 5 fastest growing companies

Ernst & Young Entrepreneur of the Year Finalist : 2015

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link : https : / / bit.ly / gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm : 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for : 2019 -2023\r\nInc 5000 Fastest Growing Private Company : 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier : 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist : 2015