RN Call Center Triage

Provide full-time triage nurse responsibilities in a call center environment, serving an urban community health center patient\npopulation, in accordance with the policies and procedures and philosophy of PCHC. All duties / responsibilities are\nperformed across life cycle (infants, children, adolescents, and adults).\n\nDuties & Responsibilities : \n

• Receive, triage and respond to incoming telephone calls from patients seeking clinical direction and advice.\n
• Uses standardized adult and pediatric protocols. Seeks assistance when a protocol is not available or when clinically appropriate.\n
• Quickly and accurately assesses patient's needs by actively listening to caller and asking proactive questions.\n
• Directs patient to the appropriate level of care. When appropriate, ensures the patient is correctly scheduled with a PCHC provider.\n
• Identifies emergent situations and effectively triages to higher level of care.\n
• Makes clinically appropriate recommendations for action / intervention and issue resolution.\n\nQualifications : \n
• Licensed Registered Nurse (RN) in good standing without restriction in the state of Rhode Island. Must have excellent assessment, critical thinking, and communication and customer service skills.\n
• Minimum of 5 years nursing experience in an emergency room setting, primary care, or urgent care clinic.\n
• Work experience as a community health nurse preferred.\n
• Strong nursing assessment skills and level of comfort working in a fast paced medical environment, both independently and as a member of the medical team.\n
• Experience in Triage, or similar ability to rapidly use the nursing process to assess, diagnose, plan, implement and evaluate in real-time situations.\n
• Comfortable communicating with patients with the use of interpreters.\n
• Spanish speaking strongly preferred.\n\nEducation : \n
• Bachelor's degree preferred or equivalent work experience.\n
• BLS Certification required.\n\nPCHC is EOE / M / F / D / V / SO